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Firefox 19 incompatible with latest Windows update

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New User

Firefox 19 incompatible with latest Windows update

Running Firefox 19 and Vista/Windows 7.

My computer got one of those "critical Windows updates" and installed automatically. Afterwards it would not run Firefox. Firefox did not crash--it simply never started running in the first place. The most information I could get was that Firefox was now incompatible. Malwarebytes was able to connect to the internet, but not my browser. I did a system restore to before the update and it all works for now, but that's only a temporary fix.

Any ideas would be welcome.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Firefox 19 incompatible with latest Windows update

hello Catffs, please start firefox in safemode (by pressing the shift-key while it is launching) & go to firefox > options > advanced > general & disable hardware acceleration.

for some background on that issue you can also refer to bug #812683

2013-02-28-05-00-20-3b5be1.png
2 REPLIES
Site Moderator

Re: Firefox 19 incompatible with latest Windows update

hello Catffs, please start firefox in safemode (by pressing the shift-key while it is launching) & go to firefox > options > advanced > general & disable hardware acceleration.

for some background on that issue you can also refer to bug #812683

2013-02-28-05-00-20-3b5be1.png
New User

Re: Firefox 19 incompatible with latest Windows update

Thanks very much!!