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Firefox 18 crashes

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New User

Firefox 18 crashes

I love Firefox. On my laptop ( ASUS UX32VD-DB71 ) Firefox auto updated from 17.0.1 to 18.0 and the stability is very poor. Crash occurs nearly immediately or a few seconds after launch every time. Adblock plus is the only addon and disabling it makes no difference. Although, Firefox 18 Safe mode does work without crashing, interestingly. I uninstalled and downgraded back to 17.0.1 and full stability is back. Version 18 and 18.0.1 are not ready in my opinion. I have not tried using a fresh profile.

UPDATE: FireFox 18.0.1 is also buggy and broken.

bp-e351a168-5b5c-4dcc-a7fa-1e2692130119 1/19/2013 4:45 PM

bp-de4730b6-4a16-4728-9674-1f6f52130119 1/19/2013 4:45 PM

bp-ce743869-bb12-4242-b125-994592130119 1/19/2013 4:44 PM


bp-c93e7c32-306a-401d-843e-3a0842130110 1/10/2013 4:56 AM

bp-5f76093c-9cbd-43f3-8067-2bad02130110 1/10/2013 4:56 AM

bp-cf23a9cd-969f-4f83-9d33-f6b832130110 1/10/2013 4:52 AM

bp-177717c4-bf27-44d5-9c93-cda9f2130110 1/10/2013 3:22 AM

bp-81a0d800-185e-4371-a9a7-224d42130109 1/9/2013 1:20 PM

bp-3c3aa8dd-45e7-4f00-b24d-1d92f2130108 1/8/2013 2:46 PM

bp-fabe18ff-27d3-4d90-b417-9ebf02130108 1/8/2013 2:41 PM

bp-30b367e9-3fd0-454b-b5a1-49fbd2130108 1/8/2013 2:30 PM

bp-8755acb5-67cc-40c6-9cf0-44e492130108 1/8/2013 2:30 PM

1 ACCEPTED SOLUTION

Accepted Solutions
New User

Re: Firefox 18 crashes

Crash after crash... Hardware acceleration disabling doesnt solve. Please can U tell me how I can prevent auto-update to 18 version ? Thank you... about:crashes

bp-44eea239-cddd-4767-a1e8-b06442130111 11. 1. 20138:05f638e2f1-3839-45ce-a69b-e8b3fca5c9ea 11. 1. 20137:48c2a4e6f3-50f0-487c-9538-f6d8c148be5e 10. 1. 20139:12

34 REPLIES
Site Moderator

Re: Firefox 18 crashes

hello luetickle, could you provide some crash-ids? this would help us understand what's going on...

---

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Site Moderator

Re: Firefox 18 crashes

If Firefox is not crashing in Safe Mode, then this is likely either a problem with hardware acceleration or your profile, so not a Firefox 18 issue. Please update back to 18, then try to disable Hardware acceleration. Upgrade your graphics drivers to use hardware acceleration and WebGL or Turning off hardware acceleration

Also, try a Firefox Reset. Refresh Firefox - reset add-ons and settings and do you have the crash id? (go to about:crashes in the address bar, give me the id that starts with bp- that is from the time of the crash)

New User

Re: Firefox 18 crashes

bp-81a0d800-185e-4371-a9a7-224d42130109 1/9/2013 1:20 PM

bp-3c3aa8dd-45e7-4f00-b24d-1d92f2130108 1/8/2013 2:46 PM

bp-fabe18ff-27d3-4d90-b417-9ebf02130108 1/8/2013 2:41 PM

bp-30b367e9-3fd0-454b-b5a1-49fbd2130108 1/8/2013 2:30 PM

bp-8755acb5-67cc-40c6-9cf0-44e492130108 1/8/2013 2:30 PM

New User

Re: Firefox 18 crashes

I have Win7-64 with a Nvidia GT 620m and Intel 4000 for graphics. Nvidia driver 306 is installed and it is the latest available at this time for this mobile graphics chip. I have specified in the Nvidia driver to have Firefox use Nvidia for acceleration.

Firefox 17.0.1 is perfectly stable with zero crashes with hardware acceleration enabled. I'm very happy with 17.0.1

I'll try the profile reset when I have a free moment.

Thanks for your help and feedback. :-)

Site Moderator

Re: Firefox 18 crashes

hello, the crash reports show an intel graphics driver crashing firefox (a reset probably won't help against that). please try to upgrade to the latest driver available from intel or else keep hardware acceleration disabled: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%207%...

Regular User

Re: Firefox 18 crashes

Surely you shouldn't have both drivers installed? Unless there's some new wizardry that lets you use both graphics chips at the same time.

New User

Re: Firefox 18 crashes

Hi!

I was having the same problem here and I got resolve it by editing the homepage option. I used the homepage as a 'blank page' or about:blank and that was causing the problem.

I suggest you open Firefox with the Safe Mode option, go to Edit - Preferences - Home Page and in the text field report any website. Close Firefox and reopen it without the Safe Mode option. Here it worked!

New User

Re: Firefox 18 crashes

Reply to yalam96,

It's a little laptop by ASUS with NVIDIA Optimus automatic graphics switching.

http://www.nvidia.com/object/optimus_technology.html

New User

Re: Firefox 18 crashes

Reply to madperson,

Hey thanks, my Intel video driver is old... It's dated 5-21-2012.

The one you linked to is newer and dated 12-18-2012.

I'll try that...

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&OSVersion=Windows%207%...

Still not working.

Intel 4000 driver 9-26-2012 and FireFox 18 = immediate crash

Intel 4000 driver ( 9.17.10.2932 ) 12-12-2012 and FireFox 18 = immediate crash


bp-81a0d800-185e-4371-a9a7-224d42130109 1/9/2013 1:20 PM


Safe mode and/or disabling hardware acceleration allows FireFox 18 to function without crashing...

I think I'll be going back to FireFox 17.0.1 for now where hardware acceleration does work.