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Firefox 18.0 crashes when I close a tab or close the session i.e. hit the red "X"

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New User

Firefox 18.0 crashes when I close a tab or close the session i.e. hit the red "X"

I installed Firefox 18 on 1/9/2013. I am running on an HP quad processor box with Windows 7 (current), 64 bit addressing and 2 GB of memory. Extensions: HTTPS Everywhere 312, Norton toolbar and protection. Plugins: 11.

Firefox crashes when I close a tab and when I close the session. I have sent crash information at time of crash.

1 ACCEPTED SOLUTION

Accepted Solutions
New User

Re: Firefox 18.0 crashes when I close a tab or close the session i.e. hit the red "X"

The problem has been solved. Run Norton Internet Security LiveUpdate. Install the patch from Norton. The patch works for me on both my User authority account and my Administration authority account. Please report any problems related to the patch. Otherwise, this problem can be closed as solved. Those users who have altered Norton Internet Security in order to circumvent this problem should restore NIS to its proper state.

30 REPLIES
Site Moderator

Re: Firefox 18.0 crashes when I close a tab or close the session i.e. hit the red "X"

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:


See also:

New User

Re: Firefox 18.0 crashes when I close a tab or close the session i.e. hit the red "X"

bp-84da3e2d-4da2-493c-a1c1-339f12130110 
bp-ece01e91-b3f2-4944-9e8b-0f1d62130110
bp-eda0b82e-bdf9-44a4-bec8-a4ff62130110
bp-c806422e-63c5-4b51-ac2a-8c0912130110
bp-c96ee4dc-89be-4b19-a51a-389972130110
bp-89ad0241-26bc-43fa-a0a3-040472130109
bp-62bd59e8-44e3-4327-a0c7-904942130109 
bp-c2fe9c29-bbc2-418a-a6ba-177b82130109 
bp-930c5085-d3fa-4c59-a125-62e6e2130109 
bp-42e6913a-5783-482a-a2e0-039402130109 
bp-3be506aa-441a-4d38-b6d0-2e36c2130109 
bp-e230c3cc-a4d6-4d1c-941b-62a3b2130109
bp-4f8d2c6d-3ddf-4f5f-a85a-01ebb2130109
Site Moderator

Re: Firefox 18.0 crashes when I close a tab or close the session i.e. hit the red "X"

Looks like a problem with Norton software (Norton Confidential; [@ coffplgn.dll@0xc109 ])

You will have to disable the involved Norton component and make sure that you have updated your Norton software.
You can also try to contact Norton support.

New User

Re: Firefox 18.0 crashes when I close a tab or close the session i.e. hit the red "X"

@cor-el: Please post the documentation that proves the problem is caused by Norton. Once this documentation is available I will open a problem with Norton. A second, and better option would be for Mozilla to contact Symantec/Norton. This method would be faster, easier and would preserve confidential information. Please, never again, ask anyone to disable all or part of their security system.

New User

Re: Firefox 18.0 crashes when I close a tab or close the session i.e. hit the red "X"

agreed...this should be fixed with a update on either or both sides. If, everyone of us called it would be inefficient to fix one computer at a time.

New User

Re: Firefox 18.0 crashes when I close a tab or close the session i.e. hit the red "X"

do you mean the Norton add-on toolbar or extension thing? Not the actual Norton software?

New User

Re: Firefox 18.0 crashes when I close a tab or close the session i.e. hit the red "X"

Today I opened a problem with Symantec. I used the Norton Internet Security support path to start a chat session. I gave this URL to the technician and requested that he send it to his management. I did not have time to allow the technician to inspect the status of my Norton software.

New User

Re: Firefox 18.0 crashes when I close a tab or close the session i.e. hit the red "X"

I can open up Firefox in Safe Mode (when option pops up after several crashes) with everything disabled and it works fine. Problem is I can't isolate the exact cause because when I open up FF normal and start disabling add-ons it says "add-on will be disabled upon restart" But when I click restart now, or when I close the browser, the browser registers a crash and the add-ons are stuck with same "add-on will be disabled upon restart" message when browser is brought back up......Any suggestions? I don't like running in Safe Mode/with everything disabled...

New User

Re: Firefox 18.0 crashes when I close a tab or close the session i.e. hit the red "X"

See also similar topic: firefox 18 crashes every time I close a tab Try one of the solutions there.