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Firefox 18.0.1 crashes after closing tab or Exit

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New User

Firefox 18.0.1 crashes after closing tab or Exit

I installed Firefox 18.0.1 on 1/19/2013. It continues to crash when I close a tab or when I click File then exit. This problem hits on both my Administration authority account and my User authority account. My Norton Internet Security is current as is Windows 7 64 bit.

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1 ACCEPTED SOLUTION

Accepted Solutions
New User

Re: Firefox 18.0.1 crashes after closing tab or Exit

The problem has been solved by a patch issued by Norton. Run Norton Internet Security LiveUpdate. Install the patch from Norton if LiveUpdate issues an installation message. By the current time, an automatic running of LiveUpdate may have installed the patch. The patch works for me on both my User authority account and my Administration authority account. Please report any problems with the patch. Otherwise this problem can be closed as solved. Those users who have altered Norton Internet Security in order to circumvent this problem should restore NIS to its proper state.

For more information see the post time stamped: Modified January 29, 2013 6:27:11 AM PST by bikebrains

54 REPLIES
Site Moderator

Re: Firefox 18.0.1 crashes after closing tab or Exit

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Support Forum Moderator

Re: Firefox 18.0.1 crashes after closing tab or Exit

In addition to the previous reply, does your Norton product include Norton Confidential?

If you are using Norton Confidential there is a known problem with that product that is causing crashes. Norton is aware of the bug and are working with Mozilla to resolve this. They are looking for users who are experiencing this as they hope it help them speed up the process fixing the bug. If you want to help you can email or PM Tyler Downer (Works for Mozilla and is an administrator on these forums). His contact details are available here - https://support.mozilla.org/en-US/user/633449

New User

Re: Firefox 18.0.1 crashes after closing tab or Exit

Report ID bp-afd842ee-64c7-45bf-9010-2f3c12130119 bp-ac9ce784-acf9-4d34-8a23-18def2130119 bp-212d269c-5f41-4227-a68b-9b35f2130119 bp-dcaba700-2ecf-46de-911d-af7732130119 bp-5ff266b7-1313-4d59-a6d5-225072130119

New User

Re: Firefox 18.0.1 crashes after closing tab or Exit

bp-afd842ee-64c7-45bf-9010-2f3c12130119

bp-ac9ce784-acf9-4d34-8a23-18def2130119

bp-212d269c-5f41-4227-a68b-9b35f2130119

bp-dcaba700-2ecf-46de-911d-af7732130119

bp-5ff266b7-1313-4d59-a6d5-225072130119

Site Moderator

Re: Firefox 18.0.1 crashes after closing tab or Exit

thanks, as TonyE has already suspected, those crashes are triggered by norton confidential - if you want to help investigating the issue, please contact tyler...

New User

Re: Firefox 18.0.1 crashes after closing tab or Exit

I do not have Norton Confidential. Norton Internet Security 2013 is the only Symantec product that I have.

Site Moderator

Re: Firefox 18.0.1 crashes after closing tab or Exit

The crashes are still caused by components of Norton software (couictlr.dll, coffplgn.dll), so you will have to disable involved parts of your Norton software.

New User

Re: Firefox 18.0.1 crashes after closing tab or Exit

I been having this problem too but I'm not sure it's my Norton cause I have Norton 360 Premier Edition. I use Windows XP.

bp-902b7c2f-cab4-42a7-b441-dd79a2130120 1/19/2013 5:57 PM
bp-4035a575-2cd7-4bcb-a7b9-ac63e2130120 1/19/2013 5:57 PM
bp-5ba5030d-ab1c-4bed-8f92-67f2b2130119 1/19/2013 1:23 PM
bp-eb5e572c-64ec-4353-9802-e86e92130119 1/19/2013 1:16 PM
bp-257090cd-186f-45e5-ae48-fa1502130119 1/19/2013 1:13 PM
bp-2e8d834c-73fc-49a2-9aae-3c88a2130119 1/19/2013 1:11 PM
bp-47dd30ac-7d21-433e-978b-802852130119 1/19/2013 12:45 PM
bp-1df23b7c-5944-4caf-81d2-a7ae42130119 1/19/2013 12:38 PM
bp-0add1c1d-82ff-4114-b09f-3a1e92130119 1/19/2013 12:36 PM
Site Moderator

Re: Firefox 18.0.1 crashes after closing tab or Exit

Hi novagirl

Yes your crashes are caused by Norton software as can be seen by the crash signature [@ coffplgn.dll@0xc7d5]


Mozilla employee and SUMO Administrator Tyler Downer ([/user/633449]) is looking for users who can help to look into these crashes and they can contact him via a PM.