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Firefox 17, & 18 crash with Flash 10 or 11 with WIn8

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New Contributor

Firefox 17, & 18 crash with Flash 10 or 11 with WIn8

I have a brand new computer (Samsung) - and I installed Firefox 17. and the newest flash - It worked fine for a few days.. Then randomly flash would crash and firefox and take it out basically.. I would need to uninstall flash, and Firefox. I have tried versions 17, 18 and auroa(sp?) betas.. with flash 10 and 11 versions.

Only thing not factory on the PC is iTunes, Firefox and Kaspersky AntiVirus.

I have tried to uncheck the hardware acceleration, in FF and flash..

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13 REPLIES
Legendary Contributor

Re: Firefox 17, & 18 crash with Flash 10 or 11 with WIn8

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html


Please tell us if this helped!

New Contributor

Re: Firefox 17, & 18 crash with Flash 10 or 11 with WIn8

Iamjayajumars,

I have done these steps before posting.

I had the newest FF and Flash when I got a Brand new Laptop witn Win8.

I uninstalled FF and Flash. I went to Version 10.x (as mentioned in other trouble shooting documents) and Firefox and also tried Firefox 18 and Auorua(sp?) by Firefox as well. - The crash happens in all versions with 10.x or 11.3 (newest available)

I have turned off hardware acceleration in FF and Flash, protectmode=0 suggestions as well.

I also do not have realplayer installed nor has it ever been installed.

The only way I can get Firefox to work again correctlyis by uninstalling it and flash, and reinstalling the browser and then Flash. It will work for awhile till Flash decided to crash. By correctly I mean that youtube for example will have the text and ect badly formated, graphics not showing. A forum with flash chat I am on will contiune to update, but I am unable to send message on it.

Please note IE and Chrome both still work (Newest versions available)

Please any help is appreciated

Is

Legendary Contributor

Re: Firefox 17, & 18 crash with Flash 10 or 11 with WIn8

Lots of work going on at Mozilla for Windows 8 compatibility, though

   https://wiki.mozilla.org/Firefox/Windows_8_Integration 
   https://nightly.mozilla.org
New Contributor

Re: Firefox 17, & 18 crash with Flash 10 or 11 with WIn8

Iamjaykumars,

Is this a Win8 Issues with Firefox I assume then or Flash-Plugins for Firefox with WIn8?

With My testing I am going to assume it is Firefox as a whole (17, 18 and one of the nightly builds)

Is there any luck for a more stable version? I have a very new system with nothing but Chrome, iTunes and Kaspersky Internet Security added to WIndows 8 with the last update from Microsoft. I am more than happy to test and report back if it is helpful.

Thanks,

Scott

Legendary Contributor

Re: Firefox 17, & 18 crash with Flash 10 or 11 with WIn8

Still now Firefox provides 32 bit version only, not 64 bit version.

Check out Firefox beta. Nightly is unstable version. https://twitter.com/iamjayakumars/status/272748081857044480/photo/1

New Contributor

Re: Firefox 17, & 18 crash with Flash 10 or 11 with WIn8

Iamjayakumars - I did try Beta (18.x something) with Flash 10.x and the new 11.x and it worked fine till Flash Crashed.

For it to work on any site with Flash Chat, or properly on others - I had to uninstall Flash and FireFox. Is there a work around for this - or is this the only way?

Thanks again

Legendary Contributor

Re: Firefox 17, & 18 crash with Flash 10 or 11 with WIn8

Soon this problem will be solved... Mozilla Development team working on this.. This type of problem occurs only in Windows 8

New Contributor

Re: Firefox 17, & 18 crash with Flash 10 or 11 with WIn8

Thanks..

But is there a work around other than uninstall flash and reinstall?

New Contributor

Re: Firefox 17, & 18 crash with Flash 10 or 11 with WIn8

ANyone Know if there has been new versions or updates this week to correct this yet?