cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox 17.0.1 will not work with BBCiPlayer (but IE does)

SOLVED
Highlighted
New User

Firefox 17.0.1 will not work with BBCiPlayer (but IE does)

When I try to view any tv show in iPlayer on my Dell Windows 7 machine I get a blank black screen. This is so with both catch-up programs and live ones. However, when I request viewing it in IE I have no problems at all. Interestingly I can view live tv in BBC iPlayer desktop ok. Also You tube videos work ok.

1 ACCEPTED SOLUTION

Accepted Solutions
New User

Re: Firefox 17.0.1 will not work with BBCiPlayer (but IE does)

Well that was simple, mind you everything is simple if you know how to do it!! I followed the first suggestion and disabled hardware acceleration in Firefox.

   Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" 

BINGO - PROBLEM SOLVED. THANK YOU SO MUCH.

2 REPLIES
Site Moderator

Re: Firefox 17.0.1 will not work with BBCiPlayer (but IE does)

Try to disable hardware acceleration in Firefox.


You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
New User

Re: Firefox 17.0.1 will not work with BBCiPlayer (but IE does)

Well that was simple, mind you everything is simple if you know how to do it!! I followed the first suggestion and disabled hardware acceleration in Firefox.

   Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" 

BINGO - PROBLEM SOLVED. THANK YOU SO MUCH.