cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox 17.0.1 crashes constantly and randomly, cant fix?

Highlighted
New Contributor

Firefox 17.0.1 crashes constantly and randomly, cant fix?

Recently, Firefox has started crashing whenever I used the google searhbox or loaded a webpage. I created a new profile, but the crashing still continued without any add-ons installed.

Tags (2)
25 REPLIES
Legendary Contributor

Re: Firefox 17.0.1 crashes constantly and randomly, cant fix?

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New Contributor

Re: Firefox 17.0.1 crashes constantly and randomly, cant fix?

Crash ID: 9c86c542-54d2-48e5-bcea-d21e32121221 Crash ID: c6edcfda-7499-4e7e-bb54-7559a2121221 Crash ID: 644d8596-729b-436f-bb65-1d3a12121221 Crash ID: 6a9bc8c7-8f6e-498b-9182-fca9d2121221 Crash ID: 29918c81-83d6-46fe-a5cd-62c432121221

New Contributor

Re: Firefox 17.0.1 crashes constantly and randomly, cant fix?

The IDs are also in the System Details

Legendary Contributor

Re: Firefox 17.0.1 crashes constantly and randomly, cant fix?

The problem is flash player, update your flash player..

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

New Contributor

Re: Firefox 17.0.1 crashes constantly and randomly, cant fix?

The update page says that Flash Player is up to date. I downloaded an update for Java and installed it, but Firefox says that it is outdated, even though it shows the previous version that i had installed. IT crashes when I try to go to the Yahoo home page, as well as when I try to go to the add-ons page.

Last 5 crashes:

Crash ID: bp-69cf4945-23b0-464f-adfc-5ea212121221
Crash ID: bp-57a29685-6290-40b7-aefe-856012121221
Crash ID: bp-232b2c6c-e68f-46a2-9978-cb16c2121221
Crash ID: bp-92320314-03a4-4e49-9f0c-a190b2121221
Crash ID: bp-51ed9d7e-61f0-48df-8139-7bbd22121221
New Contributor

Re: Firefox 17.0.1 crashes constantly and randomly, cant fix?

Firefox v17.0.1 continuously crashes or stalls especially when left "alone" and then I come back to it and it is dead in the water. The screen is frozen to where I have to kill the process to regain control of the computer.

Here are the last 5 reports:

dc837f72-62bd-4f5c-9d77-6a4e934e4b61 12/25/2012 5:03 PM
3ea35aa2-5d98-491c-bb88-251c186ab8d6 12/24/2012 6:08 AM
23fe588d-979d-49f2-ad98-546e07b70eb6 12/19/2012 6:45 AM
6ab624e8-dfa4-4356-bb9e-6388231797a8 12/19/2012 6:45 AM
1973e89f-ad76-4963-82a3-13e51083b522 12/12/2012 10:35 PM

Your help would be greatly appreciated.

Legendary Contributor

Re: Firefox 17.0.1 crashes constantly and randomly, cant fix?

Provide the crash id with bp-

Site Moderator

Re: Firefox 17.0.1 crashes constantly and randomly, cant fix?

Hi Fedora13

Do the crashes still happen in Safe mode?

Safe mode disables the JavaScript JIT compiler.

Site Moderator

Re: Firefox 17.0.1 crashes constantly and randomly, cant fix?

Hi kiaya611.

Could you please start a new thread for your question as you likely have a different crashing problem?

Then you can provide more information like your operating system and installed extensions and installed plugins.