cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox 17.0.1 Mozilla Firefox Yahoo! edition yahoo – 1.9 always crashes on Amazon. Anyone else in 2013?

SOLVED
Highlighted
New User

Firefox 17.0.1 Mozilla Firefox Yahoo! edition yahoo – 1.9 always crashes on Amazon. Anyone else in 2013?

Firefox version as noted above. Since sometime in Dec/2012 Firefox crashes every time I use it on Amazon. Happens as I click to go product to product or to checkout, etc. I get the "we're so sorry error message," and crash report is sent to Firefox. Thanks for any help.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Firefox 17.0.1 Mozilla Firefox Yahoo! edition yahoo – 1.9 always crashes on Amazon. Anyone else in 2013?

These crashes can be caused by Norton software like Norton Confidential.
I see coFFPlgn.dll in the module list and one of the crashes has a [@ couictlr.dll@0x2d280 ] signature.

See if there is an update for your Norton software available.

Try to update to Firefox 18 and see if the crashes still occur. Otherwise you may have to disable some Norton components or ask for help on the Norton support forum.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

4 REPLIES

Re: Firefox 17.0.1 Mozilla Firefox Yahoo! edition yahoo – 1.9 always crashes on Amazon. Anyone else in 2013?

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New User

Re: Firefox 17.0.1 Mozilla Firefox Yahoo! edition yahoo – 1.9 always crashes on Amazon. Anyone else in 2013?

bp-eea900f7-07a5-4924-8184-c535e2130108 1/7/2013 7:42 PM
bp-bebab18d-bc99-4fed-9a66-fcfa52130102 1/1/2013 10:53 PM
bp-51916b70-7bd9-4aff-9f4a-07b352130101 12/31/2012 7:25 PM
bp-cd6c4687-c87e-4e15-a6a5-b55172130101 12/31/2012 7:03 PM
bp-53105576-87e2-4a1c-bee2-1d2c22121227 12/26/2012 4:26 PM
bp-f7f11afb-9b70-46b0-9620-694a22121223 12/22/2012 7:53 PM
bp-ba740c73-a276-4aec-b584-a942d2121221 12/20/2012 7:13 PM

Thanks

Site Moderator

Re: Firefox 17.0.1 Mozilla Firefox Yahoo! edition yahoo – 1.9 always crashes on Amazon. Anyone else in 2013?

These crashes can be caused by Norton software like Norton Confidential.
I see coFFPlgn.dll in the module list and one of the crashes has a [@ couictlr.dll@0x2d280 ] signature.

See if there is an update for your Norton software available.

Try to update to Firefox 18 and see if the crashes still occur. Otherwise you may have to disable some Norton components or ask for help on the Norton support forum.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

New User

Re: Firefox 17.0.1 Mozilla Firefox Yahoo! edition yahoo – 1.9 always crashes on Amazon. Anyone else in 2013?

Thank you so much for your reply. I may have solved the problem, not certain yet: I finally managed to uninstall Yahoo Toolbar from both I.E. and Firefox - the latter was quite a challenge, and Amazon website seemed to behave appropriately. I will definitely keep you informed. (The Norton update is "in the clouds" and I don't want to go there.)