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Firefox 16 keeps crashing after installing new add-ons

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New User

Firefox 16 keeps crashing after installing new add-ons

I'm running Firefox 16.0.2 on OSX 10.5.8, so no more updates.

After installing and running several security add-ons, Firefox keeps crashing on start up. I reckon it's these new add-ons that seem to cause Firefox to freeze up and crash.

After I launch Firefox, CPU usage starts peaking and the fan goes crazy until it crashes.

I tried launching Firefox in safe mode by holding my Mac's option key, but I'm not getting the impression that it really does anything (is it done differently?).

System upgrades are out of the question on this computer.

I would like to keep using Firefox until I get a new laptop, but for now it's quite frustrating. I also do not wish to lose my bookmarks, although I'm sure I can retrieve them from a folder somewhere.

So, the real question is: How do I disable add-ons on start up before even having to launch Firefox? Is this at all possible?

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1 ACCEPTED SOLUTION

Accepted Solutions
New User

Re: Firefox 16 keeps crashing after installing new add-ons

Just to close the topic... I've formatted my hard drive and re-installed OSX. I immediately installed FF 16 (thanks for the link!) and all the add-ons I had before (ABP, DNTMe, Privacy Fix and Collusion) and all is well now, works like a charm. I guess I just had too much clutter on my Macbook for my RAM to handle Firefox. Thanks for the help!

14 REPLIES
New User

Re: Firefox 16 keeps crashing after installing new add-ons

By the way, I don't know if this helps, but I looked up the last Crash ID I had submitted: bp-97859b84-7858-4081-8024-8eab32121228

Site Moderator

Re: Firefox 16 keeps crashing after installing new add-ons

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New User

Re: Firefox 16 keeps crashing after installing new add-ons

Thank you for replying so quickly, Tyler. I've looked into resetting Firefox. Unfortunately, it would still require me to launch Firefox first. That's when it freezes up and crashes on me.

Site Moderator

Re: Firefox 16 keeps crashing after installing new add-ons

Actually, you can create open Firefox's safe mode, and press the Reset Firefox there. Troubleshoot Firefox issues using Safe Mode

New User

Re: Firefox 16 keeps crashing after installing new add-ons

Any guidelines as to how to do this on a Mac? Troubleshoot page doesn't really tell me how to do this without having to start up Firefox first (or did I miss something?).

Site Moderator

Re: Firefox 16 keeps crashing after installing new add-ons

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Site Moderator

Re: Firefox 16 keeps crashing after installing new add-ons

When trying to open Firefox, hold down the option Key.

Site Moderator

Re: Firefox 16 keeps crashing after installing new add-ons

The OP wrote in the first post:

I tried launching Firefox in safe mode by holding my Mac's option key, but I'm not getting the impression that it really does anything (is it done differently?).
New User

Re: Firefox 16 keeps crashing after installing new add-ons

Thank you cor-el, I'll look into it today.