I have worked with Symantec floor manager and he insisted that Norton Toolbar 20131.0.32 is compatible with Firefox 16.0.1. Moreover, he had sent me screenshots to prove it. Yet, on my computer, Firefox 16.0.1 marks Norton Toolbar 20131.0.32 as incompatible. Even if I enable Norton Toolbar using checkCompatibility 1.3 extension, it still does not show. I tried uninstalling and re-installing both Firefox and Norton, but to no avail. It seems to me as Firefox issue. Any suggestions?
hello, please try updating your norton product as described here by symantec: https://www-secure.symantec.com/norton-support/jsp
As I have stated in the description of the problem, I have spent a couple of hours with Norton support people of different levels. I did everything they could think about, including these obvious steps. They did not solve the problem. It looks like the issue with Firefox as the version of Norton Toolbar listed in the Extensions list matches the latest version of Norton and according to Symantec compatible with Firefox 16.0.1.
does it work when you reset firefox (this will keep your bookmarks & passwords)?
I am having this same problem Norton Toolbar was there until 2 days ago. I updated norton fully even upgraded the version and it still says the toolbar is incompatible.
As I stated in my initial message: "I tried uninstalling and re-installing both Firefox and Norton, but to no avail." So, yes, I did and it did not help.
Ramzay, I did the reset described above and it worked for me. try the reset, the only problem is with reset you have to re-download any other toolbars you have installed.
Unfortunatelly, it did not work for me (please see the attached image). Reset removed almost all extensions, and those which remained are disabled. Nevertheless, as you may see, Norton Toolbar is marked as incompatible.
Look carefully at the following page - http://community.norton.com/t5/Norton-Toolbar-Nort
It shows a current (new) version of
If the Norton Live Updater is not working properly to install the correct Add-ons, then Norton will need to fix whatever is causing that problem.
As you may see, this is a bit outdated page (from 10/0/2012). I have Comacast Security Suite v. 126.96.36.199, which is the latest version and it comes with Norton Toolbar 2013.1.0.3. As you can see on the Norton page the tool bar version 2013.1.3.1 comes with Norton Internet Security & Norton 360 188.8.131.52. BTW, when I worked with Norton support floor manager, he had sent me the screenshot of his Firefox setting (image attached). He has Norton Identity Safe Toolbar 2012.6.5.2 compatible with Firefox 16.0.1. I would like to understand better from technical point of view what causes Firefox to view toolbar as incompatible.