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Firefox 16.0.1 marks Norton Toolbar 2013.1.0.32 as incompatible, while Symantec insists it is compatible.

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New Contributor

Firefox 16.0.1 marks Norton Toolbar 2013.1.0.32 as incompatible, while Symantec insists it is compatible.

I have worked with Symantec floor manager and he insisted that Norton Toolbar 20131.0.32 is compatible with Firefox 16.0.1. Moreover, he had sent me screenshots to prove it. Yet, on my computer, Firefox 16.0.1 marks Norton Toolbar 20131.0.32 as incompatible. Even if I enable Norton Toolbar using checkCompatibility 1.3 extension, it still does not show. I tried uninstalling and re-installing both Firefox and Norton, but to no avail. It seems to me as Firefox issue. Any suggestions?

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13 REPLIES
Site Moderator

Re: Firefox 16.0.1 marks Norton Toolbar 2013.1.0.32 as incompatible, while Symantec insists it is compatible.

hello, please try updating your norton product as described here by symantec: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?ct=us&docid=kb20100720113635EN...

New Contributor

Re: Firefox 16.0.1 marks Norton Toolbar 2013.1.0.32 as incompatible, while Symantec insists it is compatible.

As I have stated in the description of the problem, I have spent a couple of hours with Norton support people of different levels. I did everything they could think about, including these obvious steps. They did not solve the problem. It looks like the issue with Firefox as the version of Norton Toolbar listed in the Extensions list matches the latest version of Norton and according to Symantec compatible with Firefox 16.0.1.

Site Moderator

Re: Firefox 16.0.1 marks Norton Toolbar 2013.1.0.32 as incompatible, while Symantec insists it is compatible.

does it work when you reset firefox (this will keep your bookmarks & passwords)?

Refresh Firefox - reset add-ons and settings

New Contributor

Re: Firefox 16.0.1 marks Norton Toolbar 2013.1.0.32 as incompatible, while Symantec insists it is compatible.

I am having this same problem Norton Toolbar was there until 2 days ago. I updated norton fully even upgraded the version and it still says the toolbar is incompatible.

New Contributor

Re: Firefox 16.0.1 marks Norton Toolbar 2013.1.0.32 as incompatible, while Symantec insists it is compatible.

As I stated in my initial message: "I tried uninstalling and re-installing both Firefox and Norton, but to no avail." So, yes, I did and it did not help.

New Contributor

Re: Firefox 16.0.1 marks Norton Toolbar 2013.1.0.32 as incompatible, while Symantec insists it is compatible.

Ramzay, I did the reset described above and it worked for me. try the reset, the only problem is with reset you have to re-download any other toolbars you have installed.

New Contributor

Re: Firefox 16.0.1 marks Norton Toolbar 2013.1.0.32 as incompatible, while Symantec insists it is compatible.

Unfortunatelly, it did not work for me (please see the attached image). Reset removed almost all extensions, and those which remained are disabled. Nevertheless, as you may see, Norton Toolbar is marked as incompatible.

2012-10-25-09-21-11-461b6d.png
Senior Contributor

Re: Firefox 16.0.1 marks Norton Toolbar 2013.1.0.32 as incompatible, while Symantec insists it is compatible.

Look carefully at the following page - http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-16-Support-for-Norton-Toolbar/...

It shows a current (new) version of

  • Norton Toolbar 2013.1.3.1 -- your image shows that you have version 2013.1.0.3 (not the latest version)
  • That page states, in part -
    • If you are not seeing the Norton Toolbar in Firefox 16, check and make sure you're running NIS or N360 20.1.1.2. Please visit our Norton Update Center to receive the latest update.
    • ''You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version. It will appear in the LiveUpdate history as Norton Toolbar Add-on for Firefox.
    • The page also states that you may need to click the "Enable" button in Firefox Add-ons. This will not work on your outdated version of Norton Toolbar.
  • Additionally, try running the LiveUpdate with Firefox closed.

If the Norton Live Updater is not working properly to install the correct Add-ons, then Norton will need to fix whatever is causing that problem.

New Contributor

Re: Firefox 16.0.1 marks Norton Toolbar 2013.1.0.32 as incompatible, while Symantec insists it is compatible.

As you may see, this is a bit outdated page (from 10/0/2012). I have Comacast Security Suite v. 20.1.0.24, which is the latest version and it comes with Norton Toolbar 2013.1.0.3. As you can see on the Norton page the tool bar version 2013.1.3.1 comes with Norton Internet Security & Norton 360 20.1.1.2. BTW, when I worked with Norton support floor manager, he had sent me the screenshot of his Firefox setting (image attached). He has Norton Identity Safe Toolbar 2012.6.5.2 compatible with Firefox 16.0.1. I would like to understand better from technical point of view what causes Firefox to view toolbar as incompatible.

2012-10-25-12-32-30-620064.png