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Firefox 15.0.1 won't load disqus even in safe mode

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New Contributor

Firefox 15.0.1 won't load disqus even in safe mode

This is at the NPR site. I cleared my cache, deleted all cookies, and restarted in safe mode. Disqus still loads endlessly without ever getting there. What do ya think?

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Legendary Contributor

Re: Firefox 15.0.1 won't load disqus even in safe mode

Would you mind testing in a clean profile? In addition to bypassing your currently installed extensions and custom settings, it should have completely fresh settings databases and a fresh cache folder.

Close Firefox and start up in the Profile Manager:

Start > search box: firefox.exe -p {ENTER}

Click Create and accept the defaults and start up in the new profile. To switch among profiles, close Firefox and return to this dialog.

Does NPR/DISQUS work any better?

Note that you also could disable nonessential plugins here:

orange Firefox button or classic Tools menu > Add-ons > Plugins category

12 REPLIES
Legendary Contributor

Re: Firefox 15.0.1 won't load disqus even in safe mode

Do you have any add-ons or external filters that might be blocking any part of the comments? In particular, consider ad blockers and script filters.

Edit: Deleted suggestion about Safe Mode since you mentioned trying that already.

Legendary Contributor

Re: Firefox 15.0.1 won't load disqus even in safe mode

You also could take a look at proxy settings e.g., change to No Proxy here:

orange Firefox button or classic Tools menu > Options > Advanced > Network > "Settings" button

Do the comments load normally in IE8/IE9?

New Contributor

Re: Firefox 15.0.1 won't load disqus even in safe mode

The proxy setting is already at "no Proxy". Yes, it loads normally in IE8.

thanks, Ian

Legendary Contributor

Re: Firefox 15.0.1 won't load disqus even in safe mode

Do the comments appear, despite the appearance that the loading never stops? There are some sites that seem to have that issue, or should I say, for some sites, Firefox seems to expect that more will be sent for one reason or another...

New Contributor

Re: Firefox 15.0.1 won't load disqus even in safe mode

Nope, no comments appear. I get the message "DISQUS seems to be taking longer than usual. Reload?"

N/A

Re: Firefox 15.0.1 won't load disqus even in safe mode

its working on mine, do you uninstall and reinstall it ... and used a google dns ..?

Legendary Contributor

Re: Firefox 15.0.1 won't load disqus even in safe mode

Would you mind testing in a clean profile? In addition to bypassing your currently installed extensions and custom settings, it should have completely fresh settings databases and a fresh cache folder.

Close Firefox and start up in the Profile Manager:

Start > search box: firefox.exe -p {ENTER}

Click Create and accept the defaults and start up in the new profile. To switch among profiles, close Firefox and return to this dialog.

Does NPR/DISQUS work any better?

Note that you also could disable nonessential plugins here:

orange Firefox button or classic Tools menu > Add-ons > Plugins category

New Contributor

Re: Firefox 15.0.1 won't load disqus even in safe mode

Yes, that worked, thanks. How do I figure out what is wrong in my original profile? I figured safe mode would set everything to default while operating that way.

New Contributor

Re: Firefox 15.0.1 won't load disqus even in safe mode

I exported my bookmarks from the old profile and imported them into the new one. All is well now. I'll just use the new profile and not worry about what is wrong with the old one.

thanks again... Ian