cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox 15.0.1 says "Firefox had a problem and crashed"

Highlighted
New User

Firefox 15.0.1 says "Firefox had a problem and crashed"

Hi everyone!

Just now at 2pm it crashes every two hours. I deleted the sessionstore.bak and sessionstore.js files and keeps coming back to life. The last crash was at 11:00am and crashed again at 2:00pm. I have tons of Crash ID's too in my about:crashes and i would like to share them in my question too. Thanks


Bryce

2 REPLIES
Site Moderator

Re: Firefox 15.0.1 says "Firefox had a problem and crashed"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"