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Firefox 13's new tab page appears blank, just like in older versions. Why?

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New User

Firefox 13's new tab page appears blank, just like in older versions. Why?

After my beta install upgraded from 12 to 13 yesterday, the new tab page was working as advertised. When I started my computer today, however, the new tab page appeared blank, just as it did in older versions of Firefox. What happened? Any idea how to fix it?

1 ACCEPTED SOLUTION

Accepted Solutions
Mozilla Support Contributor

Re: Firefox 13's new tab page appears blank, just like in older versions. Why?

Did you click on the upper right icon "Hide the new tab page" displayed on about:newtab?

38 REPLIES
Mozilla Support Contributor

Re: Firefox 13's new tab page appears blank, just like in older versions. Why?

Did you click on the upper right icon "Hide the new tab page" displayed on about:newtab?

New User

Re: Firefox 13's new tab page appears blank, just like in older versions. Why?

Funny, I didn't even know that button was there, but I must have accidentally clicked it at some point. Thanks for the help!

New User

Re: Firefox 13's new tab page appears blank, just like in older versions. Why?

This feature is not working for me at all. I just get a blank page and there is no pin button or a button that says hid new tab page. This version looks just like the old version. I have verified that I have version 13. Any ideas. I made sure that cache does not clear. Blank page is just that blank

Site Moderator

Re: Firefox 13's new tab page appears blank, just like in older versions. Why?

hello joangugg, please enter about:config in the location bar & search for the preference called "browser.newtab.url" - it should be set to about:newtab in order for the new tab page to show up. in case it isn't, right-click and reset it...

Site Moderator

Re: Firefox 13's new tab page appears blank, just like in older versions. Why?

The thumbnails on the about:newtab page are generated from the cache, so if the page is not in the cache or otherwise can't be rendered as a PNG image then you will get an empty box.
Do not use Clear Recent History to clear data when you close Firefox.
If there is no history then you get an about:newtab page with empty boxes.

New User

Re: Firefox 13's new tab page appears blank, just like in older versions. Why?

Thanks madperson -- this worked!!

New User

Re: Firefox 13's new tab page appears blank, just like in older versions. Why?

Not working for me either. It was for 10 minutes when I did the Firefox reset I read about somewhere but next time I opened the browser it was gone?

New User

Re: Firefox 13's new tab page appears blank, just like in older versions. Why?

It didn't get upgraded to Version 13 for me either even though it says it did. I tried all of the above suggestions but nothing works. The technical staff should really look into this and provide a solution.

New User

Re: Firefox 13's new tab page appears blank, just like in older versions. Why?

I have tried all these as well, am using v13, have checked the about:config which is showing the right thing, yet I am still not seeing the tab thumbnails on the new tab ...

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