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Firefox 13.0.1 and script error and crash

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New User

Firefox 13.0.1 and script error and crash

FF keeps crashing - script errors on pretty much every site. Reset FF and it does no good. Add ons disabled, all extensions updated. This just started happening within the past few days. No viruses. HELP!!!!!!!!!

37 REPLIES
SUMO Contributor

Re: Firefox 13.0.1 and script error and crash

Do the script errors pop-up or are you reading Firefox's Error Console?

In case the crashes are related to the latest Flash update, please see this article: Adobe Flash plugin has crashed - Prevent it from happening again.

New User

Re: Firefox 13.0.1 and script error and crash

They keep popping up.

SUMO Contributor

Re: Firefox 13.0.1 and script error and crash

Could you report what the errors say? For example, sometimes you will get a dialog that a script is taking a long time and asking whether you want to stop it or let it continue running. Is it that one?

Site Moderator

Re: Firefox 13.0.1 and script error and crash

If you have submitted crash reports then please post the IDs of one or more crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.

See:

New User

Re: Firefox 13.0.1 and script error and crash

Yes it asks if I want to stop or continue. They seem to be ad scripts, apis.google scripts, etc. I would run FF but it freezes everything up. Right now I'm using IE9.

New User

Re: Firefox 13.0.1 and script error and crash

Anyone? This is driving me nuts and I really do not want to switch over to Chrome, but if I have to I will... thanks.

SUMO Contributor

Re: Firefox 13.0.1 and script error and crash

Could you try reinstalling Firefox over your current installation?

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

You can download the installer from http://www.mozilla.org/firefox/ (green button)

New User

Re: Firefox 13.0.1 and script error and crash

Would that be the same as uninstalling FF and reinstalling it? If so, I did that last night and it made no difference. Still continues to freeze up on sites, and I get the pop up box saying that a script is taking too long, would I like to continue or stop the script. The scripts seem to be advertising scripts, and I noticed apis.google was also showing up.

SUMO Contributor

Re: Firefox 13.0.1 and script error and crash

Do you have any external filters that might be affecting Firefox's ability to retrieve and run scripts? For example, some security software may filter scripts, or may ads, or may try to remove elements believed to be "web bugs". Some people install hosts files which redirect advertising links back to their PCs so the ads can't be retrieved.

By the way, any problems with Flash? For example, does Flash work correctly on Adobe's test page: http://www.adobe.com/software/flash/about/