cancel
Showing results for 
Search instead for 
Did you mean: 

Firefox 12 will now not allow Hotmail to work.

SOLVED
Highlighted
New User

Firefox 12 will now not allow Hotmail to work.

Having been using Firefox for a few years now and never had problems with accessing Hotmail. Fairly recently upgraded to Firefox 12 and initially it worked fine with Hotmail.

In the last few days Hotmail has become unuseable. I can log-in as normal, but when faced with the normal view of my Inbox, nothing is useable. I cannot open visible mails when they are clicked on, nor can I access other mail folders, including custom ones. In effect, the page is 'frozen' - page buttons appear to respond when you click on them, but the view remains the same, and nothing can be accessed. If I attempt to compose a new mail only the 'To:' and 'Subject:' fields will accept inputs, the message input area will not.

I have disabled all add-ons, but it changes nothing. I have also attempted to refresh ZoneAlarm's settings for Firefox, and still no change.

I have accessed Hotmail using IE8 (I despise IE but I have to have it on the laptop to get Windows updates - MS will not allow updating using Firefox) which is installed on the same laptop ....... and my Hotmail then all works normally!!!!!! The problem must lie with Firefox 12 ....... surely?

1 ACCEPTED SOLUTION

Accepted Solutions
Regular User

Re: Firefox 12 will now not allow Hotmail to work.

checked plugins?

5 REPLIES
Regular User

Re: Firefox 12 will now not allow Hotmail to work.

checked plugins?

New User

Re: Firefox 12 will now not allow Hotmail to work.

Oh crikey! Just saw your reply moments ago - had forgotten about the plug-ins (as opposed to add-ons ...). I have just disabled ALL 21 of the plug-ins and ...... Hotmail functions again.

Which one is it LIKELY to be or do I have to do 21 individual enables to find out, lol? Has anyone else had this problem?

But thanks for your idea!  :-)

Later EDIT: Turns out it is Foxit Reader Plugin for Mozilla 2.2.1.417 causing the problem. How odd! Foxit Reader is a PDF plugin!?!?!?! Why should that stop Hotmail working? Jeez ..........

New User

Re: Firefox 12 will now not allow Hotmail to work.

disable "foxit reader plugin for mozilla 2.2.1.417"

New User

Re: Firefox 12 will now not allow Hotmail to work.

Thanks 517levi, but I think if you read my second post above, you will see that I had already identified the Foxit Reader plugin as the problem. I reported it to Foxit, they have acknowledged it, and are working to fix it. In the meantime they suggest I step back to an earlier version of Foxit Reader or just to leave the current plugin disabled.

New User

Re: Firefox 12 will now not allow Hotmail to work.

it was helpful for me.... thank you  :-)