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FireFox and Yahoo email problems - specific FireFox problem.

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New Contributor

FireFox and Yahoo email problems - specific FireFox problem.

- FireFox often does not list attachments properly if at all thus cannot be downloaded. This problem does not exist when using Safari or the Windows Firefox. Yahoo Inbox shows that the email has an attachment, but when the email is opened,

- The listing of emails in the 'Inbox' does not have either a page number or scroll bar. This problem does not exist with Safari or the Windows FireFox (accessed via Windows via Parallels.)

- Sometimes the 'Inbox' mail items do not display at all despite clicking on the icon. This sometimes happens with the other folder icons such as Sent. Logging out & back in seems to fix it.

- Sometimes I log into Yahoo Mail & all my custom folders are missing. Again, this problem only occurs with the OSX FireFox version. Unless I click on Folders. But this is a little inconvenient as I have some mail deliberately sent to specific custom folders & will not know if there is any new mail in such folders unless I click on folders. Folders should show below the inbox, be open & not cover over the inbox icon.

I updated FireFox a month ago which temporarily fixed these problems but the problems have been back for the past couple of weeks.

FireFox 24.0 MacOSX 10.6.8, MacPro 2008

22 REPLIES
Legendary Contributor

Re: FireFox and Yahoo email problems - specific FireFox problem.

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

New Contributor

Re: FireFox and Yahoo email problems - specific FireFox problem.

No, nothing has changed. I don't understand why there is a link called Folders instead of simply listing each of the folders. It's so inconvenient. As for the attachments not showing, on several occasions had an agent re-send me attachments until I realised the problem is actually FireFox.

If there's no solution I guess I will swap to Safari. I cannot use FireFox for Yahoo Mail like it is. Originally upon searching the forum I noticed some other persons have had some similar problems with no suggestions working for them.

Do you consider there might actually be bugs?

Legendary Contributor

Re: FireFox and Yahoo email problems - specific FireFox problem.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

New Contributor

Re: FireFox and Yahoo email problems - specific FireFox problem.

Thanks for the replies. No still no difference unfortunately. I used the Help option to disable add-ons & restart in safe mode.

New Contributor

Re: FireFox and Yahoo email problems - specific FireFox problem.

BTW these are the Plug-ins I have enabled:

VLC Plugin version 0.8.6i DivX Web Player 2.0 Google Earth Plug-in 7.1 Java Applet Plug-in 13.9.7 QuickTime Plug-in 7.6.6 Shockwave Flash 11.9.900.117 Shockwave for Director 11.6.5r635

There's several others but they are all disabled.

New Contributor

Re: FireFox and Yahoo email problems - specific FireFox problem.

Ridiculous having to log-out then back-in to access my Yahoo Inbox. Otherwise if I click any folder nothing happens, including the INbox. I've decided to swap to Safari since FireFox has lost the plot. This has been an ongoing issue for many months & time it was fixed. Swap browsers if that is the only answer. After all, it only seems to happen on OSX FireFox.

Programming gone lost somewhere. Perhaps they will find it again eventually. But most people do not have the patience to have important emails not be findable or important attachments non accessible.

Good luck with your next trix. Please refine your programming skills. After all, this issue only seems to happen on the OSX FireFox not Windows for me. But I am on an OSX system. Spill a few more users until you finally discover the reason for the problems. Time will lose you more & more. Or Perhaps OSX 10.6 is a forgotten system. I'm not about to pay out multiple thousands of dollars to upgrade apps just to make them 10.9 compatible. Marketing is mostly a lie. Smiley Tongue

(Edit: Yes I studied Marketing, International Marketing, business, etc.) I'm tired & so is my browser. Smiley Very Happy

New Contributor

Re: FireFox and Yahoo email problems - specific FireFox problem.

I tried OSX 10.8 via Parallels, seems FireFox refuses to work for Yahoo Mail. I cannot even log in. Safari I Logged in fine. No problems with the issues mentioned above. Attachments show up fine. Inbox works fine. Seems FireFox for OSX has some problems. Why is the problem 'only' OSX FireFox? And on both OSX 10.6 & 10.8?

(Edit: typo)

New Contributor

Re: FireFox and Yahoo email problems - specific FireFox problem.

I've discovered the problem is mostly Yahoo! 7's new design. Going to Options and switching to Basic view helped for some issues such as folders and attachments. At this point problems seem to have gone. I'd recommend this for anybody else having a similar issue. And do NOT click on the 'Switch to the newest Yahoo!7 Mail' link! Smiley Very Happy

Site Moderator

Re: FireFox and Yahoo email problems - specific FireFox problem.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

Any luck with a Private Browsing mode window?


If you have made changes to Advanced font settings like increasing the minimum/default font size then try the default minimum setting "none" and the default font size 16 in case the current setting is causing problems.

  • Firefox > Preferences > Content : Fonts & Colors > Advanced > Minimum Font Size (none)

Make sure that you allow pages to choose their own fonts.

  • Firefox > Preferences > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"