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Files always download as "attachment.ashx" instead of the file name and file type that they actually are.

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New Contributor

Files always download as "attachment.ashx" instead of the file name and file type that they actually are.

Since I have installed the new version of Firefox (version 8.0), every single file I download is downloaded as "attachment.ashx" and won't open. I have to change the name as well as the file type in order to open the document.

This happens regardless of if I'm downloading from email, from a website, etc.. All of the files I have downloaded also have already been named and had file types appended, but Firefox is changing them every single time. I have never had this problem before using the same sites and downloads.

1 ACCEPTED SOLUTION

Accepted Solutions
Senior Contributor

Re: Files always download as "attachment.ashx" instead of the file name and file type that they actually are.

Hi Linda,

You can download and rename the file with a .doc extension so you can open them with word, sorry for my delayed reply.

-Michelle

7 REPLIES
Senior Contributor

Re: Files always download as "attachment.ashx" instead of the file name and file type that they actually are.

Hi,

I'm sorry you are having this problem, here is another post about the same problem, where the cause of the problem is described: https://support.mozilla.com/en-US/questions/894442

A bug has been filed to track resolution of the issue here, because a true fix isn't yet available: https://bugzilla.mozilla.org/show_bug.cgi?id=703015

I apologize for the inconvenience.

Regards,

Michelle

New Contributor

Re: Files always download as "attachment.ashx" instead of the file name and file type that they actually are.

Please hurry up with a solution! This is causing havoc, as I cannot open any attachments at all! It defaults to Adobe Photoshop, and then I get an error message that it is the wrong type of file. These are all Word docs! I can't get my work done! Is there some kind of work around that I can use in the meantime to open these things?

Senior Contributor

Re: Files always download as "attachment.ashx" instead of the file name and file type that they actually are.

Hi Linda,

You can download and rename the file with a .doc extension so you can open them with word, sorry for my delayed reply.

-Michelle

New Contributor

Re: Files always download as "attachment.ashx" instead of the file name and file type that they actually are.

Unfortunately, the problem is that the file should be downloading with it's original filename and extension (hence the whole reason for this problem post in the first place). This is the only program that downloads a file, changes its filename and file type, and then makes you redo it. When I download 8 attachments from an email, I don't want to have to go one at a time and rename them, confirm I want to change the extension name, etc.. I want them to download the way they should. Otherwise I will use a different browser. PROBLEM NOT SOLVED.

New Contributor

Re: Files always download as "attachment.ashx" instead of the file name and file type that they actually are.

And I might have accidentally clicked that that solved the problem, but if there is a way to unmark that, please do, because NOT SOLVED.

New Contributor

Re: Files always download as "attachment.ashx" instead of the file name and file type that they actually are.

This is NOT a SOLUTION

New Contributor

Re: Files always download as "attachment.ashx" instead of the file name and file type that they actually are.

This is not a solution. For now, I am switching to Safari as my browser. Claire