cancel
Showing results for 
Search instead for 
Did you mean: 

FF23.0.1 crashing. Can't fix. FF24 works

SOLVED
Highlighted
New Contributor

FF23.0.1 crashing. Can't fix. FF24 works

I was using 23.0.1 because GIFs play too fast in FF24, which is a WHOOOLE other issue I'm trying to figure out.

Anyways Suddenly FF23.0.1 crashed. I closed it, reopened, crashed. Reinstalled, crashed. Uninstalled, restarted, installed, crashed.

Using Win7 It gives this error message:

Error message is this: Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 23.0.1.4974 Application Timestamp: 520bc252 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.18229 Fault Module Timestamp: 51fb1072 Exception Code: c0000005 Exception Offset: 0002e04e OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 4105 Additional Information 1: e8ad Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863 Additional Information 3: e8ad Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid= ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

HALP!

1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: FF23.0.1 crashing. Can't fix. FF24 works

This error:

Fault Module Name: ntdll.dll

Is the Nvidia driver. The driver needed to be updated.

23 can now be opened.

17 REPLIES
Site Moderator

Re: FF23.0.1 crashing. Can't fix. FF24 works

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Site Moderator

Re: FF23.0.1 crashing. Can't fix. FF24 works

Try to disable hardware acceleration in Firefox.

New Contributor

Re: FF23.0.1 crashing. Can't fix. FF24 works

I opened that and there is only one crash report at 27-09-2013 10:36pm. So I reinstalled FF23.0.1 and opened to crash, which it did and the AppData is unchanged.

So I'm back on FF24, the AppData is still unchanged but reads as this.

  • Note 27-09-2013 10:36pm is probably when the first crash happened.

So format is File Name | Date Modified :: CODE IN FILE WHEN OPENED WITH NOTEPAD

LastCrash | 27-09-2013 10:36 PM :: 1380335807

Submit | 25-09-2013 11:26 PM :: [EMPTY TXT DOC]

InstallTime20130910160258 | 18-09-2013 11:23 AM :: 1379517792

InstallTime20130814063821 | 1409-2013 12:07 PM :: 1379174864

pending [folder] | 27-09-2013 10:36 PM :: [EMPTY]

New Contributor

Re: FF23.0.1 crashing. Can't fix. FF24 works

OK, I did that in FF24 which I'm using now. Uninstalled Installed FF23.0.1 It still won't open, it just crashes.

Back on FF24. I don't think I can adjust those settings since it will not open. It only crashes

Site Moderator

Re: FF23.0.1 crashing. Can't fix. FF24 works

Could you please provide the crash id? This will help us to serve you better.

Site Moderator

Re: FF23.0.1 crashing. Can't fix. FF24 works

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled
New Contributor

Re: FF23.0.1 crashing. Can't fix. FF24 works

Was this not it? LastCrash | 27-09-2013 10:36 PM :: 1380335807

I replied to your post with everything in the AppData for Firefox
Site Moderator

Re: FF23.0.1 crashing. Can't fix. FF24 works

I asked you to paste each ID with bp- into the your reply here.

New Contributor

Re: FF23.0.1 crashing. Can't fix. FF24 works

Sorry! Is this how?

LastCrash | 27-09-2013 10:36 PM :: bp-1380335807

Submit | 25-09-2013 11:26 PM :: [EMPTY TXT DOC]

InstallTime20130910160258 | 18-09-2013 11:23 AM :: bp-1379517792

InstallTime20130814063821 | 1409-2013 12:07 PM :: bp-1379174864

pending [folder] | 27-09-2013 10:36 PM :: [EMPTY]