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FF 19 Keeps Crashing

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New Contributor

FF 19 Keeps Crashing

So I upgraded to FireFox 19. Or at least that's what it says. But now it will not stop crashing. I mean almost continuously. Here are some of reports:

bp-6ac74de0-a017-4ca4-a287-57b532130226 bp-6b299cc7-c0b1-4b0e-8ace-545b52130226 bp-37f2b0bb-5f22-4c5b-8eea-92eb12130226 bp-4f2c491f-2963-4afd-9280-768f92130226 bp-6f288bb5-8b40-4237-b3bc-88f302130226

It has literally crashed 28 times today alone. I'd greatly appreciate some help.

5 REPLIES
Site Moderator

Re: FF 19 Keeps Crashing

This crash is due to your graphics card. Our developers are looking into this and working with AMD in getting this resolved. We suggest downgrading to version 18.0.2 so the crashing will stop.

Site Moderator

Re: FF 19 Keeps Crashing

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531 (please do not comment in bug reports).

  • bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now or try the Firefox 20 beta version that doesn't seem to be affected.

New Contributor

Re: FF 19 Keeps Crashing

I am facing the same problem, like the others. FF 19 keeps on hanging and crashing. I have check it for virus, but found none. What is the problem with Firefox? Now I have install version 20.0 as recommended. Hopefully, it will not crash again. Thank you.

Site Moderator

Re: FF 19 Keeps Crashing

DTeng: Please ask a new question.

Thanks!

New Contributor

Re: FF 19 Keeps Crashing

OK Here is what I did

1. Installed [http://www.mozilla.org/en-US/firefox/aurora/ Firefox 21 Alpha Firefox 21 Alpha ( known as Aurora) this fixed Firefox issues but I still got crashes. Not browser crashes but system crashes.

2. Then MS released this special patch for AMD Processor systems running Windows 8 64 bit around 10 days back after I gave up on FF19.

http://www.microsoft.com/en-us/download/details.aspx?id=36812

Download that and installed it. Things are much better now. It may even be safe to run 19.0 after you complete step 2 first but i am quite happy with FF21 Alpha now. Smiley Happy