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FF 18.0.2 - - Pacer.gov no longer will allow me to submit a query, IE works

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New User

FF 18.0.2 - - Pacer.gov no longer will allow me to submit a query, IE works

I can log into PACER.gov, I can select the court, but when I fill in a query pressing the submit button does nothing.

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: FF 18.0.2 - - Pacer.gov no longer will allow me to submit a query, IE works

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

5 REPLIES
Site Moderator

Re: FF 18.0.2 - - Pacer.gov no longer will allow me to submit a query, IE works

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Site Moderator

Re: FF 18.0.2 - - Pacer.gov no longer will allow me to submit a query, IE works

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
New User

Re: FF 18.0.2 - - Pacer.gov no longer will allow me to submit a query, IE works

As of this morning, PACER still will not work, clicking the Run Query button on the Query page does nothing, But Chrome and IE work fine.

But then.....

I clicked on Reset Firefox on the Troubleshooting Information page, and it now works.

So what do I have to do to get the extensions back?

Site Moderator

Re: FF 18.0.2 - - Pacer.gov no longer will allow me to submit a query, IE works

You can go to addons.mozilla.org to install extensions.

New User

Re: FF 18.0.2 - - Pacer.gov no longer will allow me to submit a query, IE works

I found a folder that the reset created on my Desktop called OldFireFoxData that seems to have reference to my last extensions, that helped.

Also I clicked on More system Details, and there is a list of my old plug-ins.