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Error when attempting to access Gmail.

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New Contributor

Error when attempting to access Gmail.

Hi all. Whenever I attempt to load Gmail, I get the following error message: The page isn't redirecting properly; Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies. I've tried the following fixes, to no avail:

Removed add-ons that deal with cookies (NoScript, Ghostery, DoNotTrackMe, Web of Trust). Cleared all accounts.google cookies. Reset Firefox.

I've gotten no love from any of these methods, and frankly I'm out of ideas. Does anyone know how I can resolve this issue. Any help would be very much appreciated.

Thanks in advance.

2 REPLIES
Grand Master Contributor

Re: Error when attempting to access Gmail.

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

___________________________________________________________________________________

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

New Contributor

Re: Error when attempting to access Gmail.

Thanks Waka! Ctrl-F5 didn't resolve the issue, but clearing my browsing history did. I'm up and running again.