I just purchased a new EV certificate from Entrust and installed in on my website. Now with IE and Chrome I get the nice green bar, but FF shows a blue bar and says "which is run by unknown".
Just go to the following site which has an EV certificate installed:
You can check this with Chrome and IE and it displays the green bar, but not with FF.
If you see a blue bar then Firefox uses a DV certificate and not an EV certificate.
Did you remove the old DV certificate?
Can you post a link to your site?
You can try to remove the currently used intermediate certificate to see if that makes Firefox use the new certificate.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
"Remove Cookies" from sites causing problems:
You can check out the public Entrust site which has an EV certificate. It does not show a green bar in FF, but does with the other browsers.
It is a green EV certificate for me.
Try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.
If that helped to solve the problem then you can remove the renamed cert8.db.old file.
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates.
Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.
If that didn't help then remove or rename secmod.db (secmod.db.old) as well.
Thanks for the follow-up. I deleted the cert.db file entirely , cleared all my cache and history. When I go to the site, I get the attached in my browser bar. Can you post a screenshot of what you see?
Any updates on this? I'm seeing the same issue with Firefox 20.0.1. Not a single site is correctly displaying the green bar for EV SSL (including, for example, Paypal). I have cleared cache and removed certificates as suggested. The sites do show the green bar in Chrome and IE.