cancel
Showing results for 
Search instead for 
Did you mean: 

EV Green Bar not working in latest FF, works in IE and Chrome

Highlighted
New Contributor

EV Green Bar not working in latest FF, works in IE and Chrome

I just purchased a new EV certificate from Entrust and installed in on my website. Now with IE and Chrome I get the nice green bar, but FF shows a blue bar and says "which is run by unknown".

23 REPLIES
Site Moderator

Re: EV Green Bar not working in latest FF, works in IE and Chrome

Please update to Firefox 18.0.1 and try there

New Contributor

Re: EV Green Bar not working in latest FF, works in IE and Chrome

Just upgraded to the latest version and it still has the same problem. Is this a common problem with FF?

New Contributor

Re: EV Green Bar not working in latest FF, works in IE and Chrome

Just go to the following site which has an EV certificate installed:

https://managed.entrust.net/idgcms/

You can check this with Chrome and IE and it displays the green bar, but not with FF.

Site Moderator

Re: EV Green Bar not working in latest FF, works in IE and Chrome

If you see a blue bar then Firefox uses a DV certificate and not an EV certificate.

Did you remove the old DV certificate?

Can you post a link to your site?

You can try to remove the currently used intermediate certificate to see if that makes Firefox use the new certificate.

  • Tools > Options > Advanced : Encryption: Certificates - View Certificates

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
New Contributor

Re: EV Green Bar not working in latest FF, works in IE and Chrome

You can check out the public Entrust site which has an EV certificate. It does not show a green bar in FF, but does with the other browsers.

https://managed.entrust.net/idgcms/

Site Moderator

Re: EV Green Bar not working in latest FF, works in IE and Chrome

It is a green EV certificate for me.

Try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.

If that helped to solve the problem then you can remove the renamed cert8.db.old file.
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates.
Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

If that didn't help then remove or rename secmod.db (secmod.db.old) as well.

New Contributor

Re: EV Green Bar not working in latest FF, works in IE and Chrome

Thanks for the follow-up. I deleted the cert.db file entirely , cleared all my cache and history. When I go to the site, I get the attached in my browser bar. Can you post a screenshot of what you see?

2013-01-30-04-18-28-834d41.png
Site Moderator

Re: EV Green Bar not working in latest FF, works in IE and Chrome

Did you inspect this certificate to see if it is really the correct certificate chain.

managed.entrust.net
Entrust Certification Authority - L1E
Entrust Root Certification Authority
Entrust.net Secure Server Certification Authority
New Contributor

Re: EV Green Bar not working in latest FF, works in IE and Chrome

Any updates on this? I'm seeing the same issue with Firefox 20.0.1. Not a single site is correctly displaying the green bar for EV SSL (including, for example, Paypal). I have cleared cache and removed certificates as suggested. The sites do show the green bar in Chrome and IE.