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Currently running 17.0.1, I have been experiencing crashes with this and 3 previous updates with zero issues prior, for years, hoping someone has a solution?

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Currently running 17.0.1, I have been experiencing crashes with this and 3 previous updates with zero issues prior, for years, hoping someone has a solution?

The computer can be sitting idle or opening a simple business e-mail and it just crashes for no reason. I do not surf the internet or go places other than business sites. This is a well and correctly maintained computer hoping there is a simple known solution.

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Re: Currently running 17.0.1, I have been experiencing crashes with this and 3 previous updates with zero issues prior, for years, hoping someone has a solution?

hello joemcdonald, i don't know if it might be related but 2 of your addons might be considered malware ("starfield"), for more information please refer to http://ithreats.net/?s=starfield.

you could try resetting firefox & see if this makes a difference...

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Site Moderator

Re: Currently running 17.0.1, I have been experiencing crashes with this and 3 previous updates with zero issues prior, for years, hoping someone has a solution?

hello joemcdonald, i don't know if it might be related but 2 of your addons might be considered malware ("starfield"), for more information please refer to http://ithreats.net/?s=starfield.

you could try resetting firefox & see if this makes a difference...

New Contributor

Re: Currently running 17.0.1, I have been experiencing crashes with this and 3 previous updates with zero issues prior, for years, hoping someone has a solution?

madperson, Thank you you for response and efforts. My dilemma is I have to respond to five different E-mail accounts from five different businesses with all using the GoDaddy's Starfield software. This has worked flawlessly for years with Firefox. I have to rely on the notifier because I can not have them all open while working and require the alert.

Since my request for help I have paid a lot more attention to the issue finding Firefox crashing 100% of the time during pdf format downloads with many from .gov sites. Odd, but I do receive the download but must restart Firefox.

I am beginning to question a switch I made in start pages as the possible cause.  I have used iGoogle as my start page for years able to put my interest only on it but they have announced they planned to cease their offering next November so I looked around finding a service that is 20 times better that iGoogle called Protopage.

This start page service is limited only by ones imagination and have changed most of the way I work as a result. I used to use Firefox as the truck to carry the workload in tabs rather than Safari because as you know it has its limitations.

I have begun to use Safari as the default and bookmarked Protopage, ATT.net, and iGoogle as my start pages and bookmarked the rest of the often accessed items from weather to translators. I have one non-business Hotmail e-mail account that Safari restricts certain services like linked videos so I use Firefox and once I start it I leave it on for the day to carry the hotmail and the 5 .com's turning off Safari.

I have contacted Protopage with the issue because it has one quirk in it when in use that I can live with because of its unlimited abilities but feel it may also be responsible for the Firefox issue.

Regarding resetting Firefox, I did go into my Mac and searched every last bit of Mozilla and removed it. I then removed GoDaddy's Starfield alerter, emptied the trash, ran Clean My Mac, rebooted, ran Clean my Mac a second time and then reloaded a fresh OS X in. I reloaded GoDaddy's software and Firefox and all seemed well for several hours until I opened Protopage which could have been purely coincidental so as time allows I will better sort that process that led to the issue reoccurring.

It may be a week or two before I have the time to further study the issue but if there is a glitch between Firefox and Protopage, Firefox should get after it because with iGoogle going away many will find Protopage. By the way, on all our Macs we have both BitDefender and MacScan2 as a witness having never found the first item as we are not surfers but just business oriented.

When I sort it I will report back. Thanks again madperson. /joe