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Crashing at startup, even in safe-mode - after FF18.0

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New Contributor

Crashing at startup, even in safe-mode - after FF18.0

Hi,

Crash ID: bp-9ebd230c-df4a-4049-bdcf-b91d02130315

or Crash ID: bp-0a637006-d41a-41a1-849b-50e2a2130315

or Crash ID: bp-177589c4-9cd8-4c82-a301-5d8712130310


OS: Windows 7 Professional

Antivirus : Avast 8 home edition

Firefox version 18.0 (when crashes started)

Actual Firefox version 19.0

No recently installed programs that may affect FF - maybe windows updates...

It started one day out of the sudden, when I opened FF crashed at startup.

I tried to follow the steps for safe-mode - still crashed.

I tried to follow reset steps - still crashed.

I completely uninstalled FF, deleted all folders, including APPDATA related. Reinstall still crashed.

I thought it's a mallware - I installed "Malwarebytes Anti-Malware" and "Microsoft Safety Scanner" which I read it should fix this kind of bug, but nothing happened. No mallware found, still crashed.

I had a look on startup processes and there is nothing suspicious or that I don't know of.

One think i discovered - by running FF in Windows XP (SP 2/3) Compatibility mode i could open it and it seems to work, but I have to always allow it to run like that (UAC confirm)

The submitted data "trouble. Info." is from FF running in XP mode.

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1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Crashing at startup, even in safe-mode - after FF18.0

if the new driver version doesn't solve the crashes please also disable hardware acceleration in firefox > options > advanced > general.

2013-03-15-14-34-58-3b5be1.png
4 REPLIES
Legendary Contributor

Re: Crashing at startup, even in safe-mode - after FF18.0

Hello RobbyKrlos, if you have Nvidia drivers try to Using the latest generic graphics drivers and check it again.

thank you

New Contributor

Re: Crashing at startup, even in safe-mode - after FF18.0

I just did a "latest generic graphics drivers" update but still the same issue. I had also something simmillar to this guy:

ricardo_rempel 2013-03-04 09:45:16 PST I updated my Nvidia drivers via Windows Update (Windows 7) and that fixed the problem. Both Firefox 19.0 and Internet Explorer 9 were crashing upon loading and Firefox was reporting d3d11.dll as a possible cause.

And i had indeed skipped the optional update from Microsoft for the Nvidia drivers, but now i come to you with fully update drivers -first i did the optional update from Microsoft - still crashed. -second i did the update from Nvidia "314.07-desktop-win8-win7-winvista-64bit-english-whql" and after two restarts, still crashed.

PS: I have NVidia GeForce GTX 560 Ti

PPS: i am very amazed to see that :

On Windows 7 99.979 % Number Of Crashes : 14109

And there is no quick fix - and it's not a missing button - the browser does not start at allSmiley Happy

Site Moderator

Re: Crashing at startup, even in safe-mode - after FF18.0

if the new driver version doesn't solve the crashes please also disable hardware acceleration in firefox > options > advanced > general.

2013-03-15-14-34-58-3b5be1.png
New Contributor

Re: Crashing at startup, even in safe-mode - after FF18.0

With latest driver and disabled hardware acceleration WORKED!!!

I don't need to run it in Compatibility mode now.

Thank you.