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Coupon Drop Down - How do you get rid of it??

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New Contributor

Coupon Drop Down - How do you get rid of it??

It's not under add-ons and it's not a program that I can uninstall. I have AdBlocker, which isn't helping. Random words are highlighted on my pages. It just started happening today. I thought people were trying to spam me. How annoying can they be?

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Coupon Drop Down - How do you get rid of it??

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can also so a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

14 REPLIES
New Contributor

Re: Coupon Drop Down - How do you get rid of it??

I just wanted to add, it's hard to tell what are links and what are adds. This should be against the law or something. I'm tired of these irreparable companies getting in my way and taking over my computer.

Support Forum Moderator

Re: Coupon Drop Down - How do you get rid of it??

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Site Moderator

Re: Coupon Drop Down - How do you get rid of it??

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can also so a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

New Contributor

Re: Coupon Drop Down - How do you get rid of it??

Thank you for the list of good virus protection programs! I downloaded SuperAntiSpyware and it took care of the problem.

(I didn't realize the one I bought from the store was junk...)

Site Moderator

Re: Coupon Drop Down - How do you get rid of it??

You're welcome.

New Contributor

Re: Coupon Drop Down - How do you get rid of it??

i'm using Firefox 17. in Vista. i have disabled a Firefox add-on called OneClickDownloader which seems to have solved the problem. it is something i had forgotten that i had, although the problem only started recently (2 weeks ago maybe). hope that helps...

New Contributor

Re: Coupon Drop Down - How do you get rid of it??

Tried Spybot SD, Super AntiSpyware and Malware Bytes and they helped to some degree but the main problem persisted. Tried running Firefox in safe mode and problem vanished. Rebooted Firefox and using Add-On manager, disabled all Plug-ins. Turned each plugin back on, one at a time and found that ShockwaveFlash bought back the problem. Then with Shockwave running I went to "Extensions" and turned off "HD TV Live".

Bingo problem solved!

Hope this can help others before you dump all your add-ons and have to start over.

New Contributor

Re: Coupon Drop Down - How do you get rid of it??

This was it for me too. It was hiding itself as an HDTV extension. Thank you, Alfred_Newman.

New Contributor

Re: Coupon Drop Down - How do you get rid of it??

I had the same problem. Tried using several antivirus tools but not all of them could locate any thread. Spyhunter helped to get rid of CouponDropDown ads. Found a tip and a tool here http://www.2-viruses.com/remove-coupondropdown-virus.