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Comment section will not load (engadget.com)

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New User

Comment section will not load (engadget.com)

Hi, As the title says for some reason i can no longer see the comments section on engadget. I know for sure this was ok but no idea when it stopped working (maybe update 16/17). I have already tried Safe Mode, cleaning the cashe, creating a new clean profile, re-installing Firefox and latest Java v7update13 and Flash. Also seen several posts like below and nothing has been successful so far i'm afraid. https://support.mozilla.org/en-US/questions/937852?esab=a&as=aaq https://support.mozilla.org/en-US/questions/937493

I'm working on on a computer from wrok and it does use proxy (can not disable this since Firefox stops working without proxy which is another strange problem i have had for years). On IE i can however see the comment section fine so this problem is only seen on Firefox.


Please can anyone make sense out of this?

18 REPLIES

Re: Comment section will not load (engadget.com)

Its working perfectly for me...

try it by clearing the cookies and give a try..

provide the screen shot of that...

New User

Re: Comment section will not load (engadget.com)

Hi, i wish it was that simple, as i wrote i have done extensive testing and cleaned everything but anyway i tested again and no go. For me it looks as the picture below. Second picture is from IE where it loads correctly. On my home pc it works also well in Firefox but my problem is on work pc which i use allot.

I'm actually considering to go back a few steps in FF and see if older version have this problem.

2013-02-16-03-42-10-84f208.png 2013-02-16-03-39-59-992df2.png
New User

Re: Comment section will not load (engadget.com)

Just tried the beta v19 and same problem, strangely on other sites it works just fine, like http://www.theverge.com/2013/2/15/3993970/playstation-4-will-stream-ps3-games-reports-wsj

Site Moderator

Re: Comment section will not load (engadget.com)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
New User

Re: Comment section will not load (engadget.com)

Thanks for the reply but guys please read my first post: " I have already tried Safe Mode, cleaning the cache, creating a new clean profile, re-installing Firefox and latest Java v7update13 and Flash."

To Firefox defense i also installed Chrome and its the same problem there. Only IE manage to show it correctly.

This is a hard nut to crack Smiley Happy

SUMO Contributor

Re: Comment section will not load (engadget.com)

I use the NoScript extension. In order to get the comments to appear, I have to allow scripts from the following domains:

blogsmithmedia.com
livefyre.com
fyre.co

If you use any filtering tools external to Firefox (e.g., security suite, stand-alone software firewall, Windows hosts file), make sure that scripts from those domains are not blocked.

New User

Re: Comment section will not load (engadget.com)

Not using any, you can see all i use in the system details i attached. Since it dont work even in safemode (all add-on disabled) it cant be the cause, also it works in IE so the computer isnt blocking it i suppose.

Is there anything in the java control or even in firefox like about:config that can affect this ?

SUMO Contributor

Re: Comment section will not load (engadget.com)

Hi vampyren, I wasn't suggesting that you are using the NoScript extension, just identifying the domains whose scripts appear to be blocked.

The Java plugin doesn't block scripts from running, so you can ignore Java.

JavaScript -- no relation to Java -- can be blocked on a site-by-site basis by handwritten rules in two preference files (prefs.js and user.js). You would not have those unless you or some external software added them after installation.

But -- upon further review, you have four sharing buttons between the article and where the comments should appear. You cannot get the complete set of four buttons unless all of those domains are allowed, so my earlier thought that the domains were completely blocked does not appear to be the problem. I will look at this a bit more.

SUMO Contributor

Re: Comment section will not load (engadget.com)

The script to retrieve and insert the comments is hard to read. One of the steps is to make the comments visible. Could you try the following to see whether the comments are there but the styling has failed?

(1) Open the page and scroll down to the beginning of the blank comment area. For example, you can position the page so the sharing icons at the top.

(2) From the View menu (tap the Alt key to display the classic menu bar if needed):

View > Page Style > No Style

(This affects the tab and is not site specific.)

(3) As your eyes adjust, can you see (or find) the comment count line? Current it reads 115 comments (this may have increased by the time you test) and is immediately above the Livefyre logo.

If the script has added the comments to the page, it might be stalling out before it completes or the style change might be blocked somehow.

If you have partial results, e.g., a comment count but no actual comments, then there appears to be some other failure.

You can use

View > Page Style > Basic Page Style

to switch the tab back to its earlier condition.


By the way, does the Livefyre "demo" work? If you go to this site, there is an orange button that says "GET LIVEFYRE" and to the right "DEMO OUR COMMENT STREAM":

http://www.livefyre.com/