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Clicking on File and the Print Preview no longer gives a print preview.

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New User

Clicking on File and the Print Preview no longer gives a print preview.

I used to be able to click on File and then Print Preview. Now all of a sudden it no longer works. There is no Print Preview.

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Support Forum Moderator

Re: Clicking on File and the Print Preview no longer gives a print preview.

How did you get the HP Smart Web Printing4.51 true smartwebprinting@hp.com extension enabled?

AFAIK that extension hasn't worked in Firefox since Firefox version 3.5.

Try disabling that extension and see if Print Preview works.

2 REPLIES
Support Forum Moderator

Re: Clicking on File and the Print Preview no longer gives a print preview.

How did you get the HP Smart Web Printing4.51 true smartwebprinting@hp.com extension enabled?

AFAIK that extension hasn't worked in Firefox since Firefox version 3.5.

Try disabling that extension and see if Print Preview works.

New User

Re: Clicking on File and the Print Preview no longer gives a print preview.

OK. I disabled the HP extension. Now the Print Preview works.

Curious. That extension is not new. Has been there for quite some time. The Print Preview just stopped working today!

Oh well. At least it is working now. Thanks!!