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Cannot get to MSN with Firefox on MAC..just a blank page. Safari works fine. Started Friday.

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Cannot get to MSN with Firefox on MAC..just a blank page. Safari works fine. Started Friday.

Firefox 19 MAC v 10.6.8 all other websites no issue Cleared cookie and cache..worked but today the issue is back

3 REPLIES
Site Moderator

Re: Cannot get to MSN with Firefox on MAC..just a blank page. Safari works fine. Started Friday.

Make sure you clear the cookies for the single site, and use Ctrl + F5 (Command on a Mac Command + Shift + R on a MAC ) to orveride the cache.

There have been a lot of posts on the subject possibly something has changed with how the site handles cookies (Or it is a problem with Firefox's present javascript compiler)

For other ideas and troubleshooting steps also see threads

All Star

Re: Cannot get to MSN with Firefox on MAC..just a blank page. Safari works fine. Started Friday.

If I go to msn.com, I get the Canadian site, but it works. I am not allowing it to set cookies.

Site Moderator

Re: Cannot get to MSN with Firefox on MAC..just a blank page. Safari works fine. Started Friday.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.


Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)