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Cannot download Firefox. Cannot get to step two. What do I do?

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New User

Cannot download Firefox. Cannot get to step two. What do I do?

I downloaded Firefox as directed in step one. I did not get the prompt to go to step two as instructions said. I could not get past step one. Can you help me get firefox loaded on my Mac?

2 REPLIES
Support Forum Moderator

Re: Cannot download Firefox. Cannot get to step two. What do I do?

Sorry to hear that. Step-by-step instructions are here:

https://support.mozilla.org/en-US/kb/Installing%20Firefox%20on%20Windows

Site Moderator

Re: Cannot download Firefox. Cannot get to step two. What do I do?

The OP is on a Mac, so try this instead:

Make sure that Firefox gets installed properly.

Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive. You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.