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Cannot access Delta airlines site on firefox. I can on internet explorer. I would rather use firefox.

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Cannot access Delta airlines site on firefox. I can on internet explorer. I would rather use firefox.

I cannot access my Delta Airlines account with or without logging in. It always goes to "Choose a language and country" and it never accepts my choice. The page just freezes up. I can access this site on internet explorer but Firefox is my default browser. Any ideas why this is happening?

1 REPLY
Mozilla Support Contributor

Re: Cannot access Delta airlines site on firefox. I can on internet explorer. I would rather use firefox.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?