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Can't stop browser from crashing

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New Contributor

Can't stop browser from crashing

Hello all, I've been using Google chrome for quite some time, but lately it's been crashing all of a sudden, and the crash reports weren't helping me at all, so I switched to firefox. Unfortunately, firefox is crashing as well, about every 10 minutes or so. I sent in a report and this is one of the ids I got recently. Could someone help me out? Thanks!

ID: bp-a61321da-1672-424e-906a-d4e2f2130127

6 REPLIES
Support Forum Moderator

Re: Can't stop browser from crashing

https://crash-stats.mozilla.com/report/index/a61321da-1672-424e-906a-d4e2f2130127


Looks like that crash was probably caused by a McAfee driver filter - icf.dll .
https://bugzilla.mozilla.org/show_bug.cgi?id=726114

IMO, of you have the same type of crash with both Chrome and with Firefox, you may have a hardware issue. The first thing you should do is use Memtest to test your RAM.
http://www.memtest.org/

Site Moderator

Re: Can't stop browser from crashing

Maybe do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

New Contributor

Re: Can't stop browser from crashing

It appears all of my crashes have had to do with the McAfee driver filter. What should I do to fix it?

Site Moderator

Re: Can't stop browser from crashing

You will have to disable McAfee Family Protection if that component makes Firefox crash.
You can check out the McAfee support forum for help.

New Contributor

Re: Can't stop browser from crashing

I already turned it off, as it makes my computer a little slow. Should removing it completely be advised?

Site Moderator

Re: Can't stop browser from crashing

If you do not want to use this program then you can uninstall it.