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Can't open email attachments in Yahoo mail using Firefox

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New Contributor

Can't open email attachments in Yahoo mail using Firefox

I have Firefox 19 (& Windows 7), and up until this morning I was able to view & open email attachments in Yahoo! mail. This morning Yahoo Mail's layout changed somewhat and suddenly I can't find a link to open attachments. However, I can view & open them through IE 9.

I tried a previously posted solution from this forum about clearing the Firefox cache & cookies, but that has not worked. Any suggestions?

I've also posted feedback to Yahoo in hopes that a solution can be found.

1 REPLY
Site Moderator

Re: Can't open email attachments in Yahoo mail using Firefox

Yahoo may want to make their site work with Firefox. Please contact Yahoo for further assistance. Or check your plug-ins.

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.