Ever since my Hotmail account was upgraded to Outlook, the file attachment button doesn't work. The arrow doesn't even turn into a hand - it's as if Firefox doesn't even see it. It works fine in IE, but I prefer to use Firefox. I have seen various people offering solutions such as getting the latest version of Silverlight or disabling it, removing Adblocker and installing Webmail Adblocker instead. I have tried all these options and nothing works.
Surely this is an issue with Firefox that needs to be resolved. Until then I would like a work around solution.
Solved! Go to Solution.
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
Further information can be found in the Clear your cache, history and other personal information in Firefox article.
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I use IE Privacy Keeper to clear cookies and history everytime I close IE or Firefox. It runs automatically. When I reload Firefox and go into Outlook the problem is still there.
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.