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Can not start My hotmailpage ??

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New Contributor

Can not start My hotmailpage ??

I am having a hard time starting my hotmail page I can open everything else except Hotmail home page or any other Could you please help me solve that mystery Cordially Raphael Smadja

3 REPLIES
Legendary Contributor

Re: Can not start My hotmailpage ??

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

New Contributor

Re: Can not start My hotmailpage ??

I tried the clearing of the history as described in you answer and still did not get to the hotmail page after Could you help me pleae

Site Moderator

Re: Can not start My hotmailpage ??

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.