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Bookmarks and Saved Passwords Lost !!!!!!!!!!!!!!!!!!!!!! after upgrade to 3.6.6

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Grand Master Contributor

Bookmarks and Saved Passwords Lost !!!!!!!!!!!!!!!!!!!!!! after upgrade to 3.6.6

Passwords, Bookmarks are all Lost .. that's really not very nice.. after upgrading to 3.6.6

This happened

Just once or twice

== 2010.06.27

12 REPLIES
Shooting Star Contributor

Re: Bookmarks and Saved Passwords Lost !!!!!!!!!!!!!!!!!!!!!! after upgrade to 3.6.6

Hello Jade.

Hopefully this support article is what you need:

http://support.mozilla.com/en-US/kb/Lost+Bookmarks

As for the lost passwords, see this:

http://kb.mozillazine.org/Password_Manager#Troubleshooting

I give you this advice believe that bookmarks and passwords are the only thing you lost. If you lost ALL your preferences and history (including home page and so on), it's a completely different problem, with a completely different solution.

Grand Master Contributor

Re: Bookmarks and Saved Passwords Lost !!!!!!!!!!!!!!!!!!!!!! after upgrade to 3.6.6

Same issue. I have lost all my passwords after update 3.6.6

Shooting Star Contributor

Re: Bookmarks and Saved Passwords Lost !!!!!!!!!!!!!!!!!!!!!! after upgrade to 3.6.6

Please read this post before saying you have a problem, and if you still have the problem after following my suggestion, be specific about what happens.

Site Moderator

Re: Bookmarks and Saved Passwords Lost !!!!!!!!!!!!!!!!!!!!!! after upgrade to 3.6.6

Did you try to reboot the computer? It is possible that some files are locked by security software. The Firefox 3.6.6 update only changed the file greprefs\all.js

Grand Master Contributor

Re: Bookmarks and Saved Passwords Lost !!!!!!!!!!!!!!!!!!!!!! after upgrade to 3.6.6

Thanks for the replies folks, the simple solution turned out to be is to copy the profile folder from 'C:\Users\multimediahelp\AppData\Roaming\Mozilla\Firefox\Profiles\7an66zn3.default'

to

'C:\Users\multimediahelp\AppData\Local\Mozilla\Firefox\Profiles\7an66zn3.default'

or vice versa (note that 'multimediahelp' should not be the same in different computers and '7an66zn3.default' is my personal profile name.

Thanks Again !

Grand Master Contributor

Re: Bookmarks and Saved Passwords Lost !!!!!!!!!!!!!!!!!!!!!! after upgrade to 3.6.6

I have the same problem. And I am on XP, so I don't see any folder called "Roaming". I tried copying from: C:\Documents and Settings\\Application Data\Mozilla\Firefox\Profiles\bk70l59q.default to: C:\Documents and Settings\\Local Settings\Application Data\Mozilla\Firefox\Profiles\bk70l59q.default to see if that might help - unfortunately, it did not. I do see a signons.sqlite file (~ 90 KB. The default seems to be only 11 KB) and a key3.db file in the profiles folder.

This really sucks! My last backup was a couple of months back and I have a whole bunch of passwords that I haven't backed up!! Please help.

Shooting Star Contributor

Re: Bookmarks and Saved Passwords Lost !!!!!!!!!!!!!!!!!!!!!! after upgrade to 3.6.6

Site Moderator

Re: Bookmarks and Saved Passwords Lost !!!!!!!!!!!!!!!!!!!!!! after upgrade to 3.6.6

C:\Documents and Settings\\Local Settings\Application Data\ is the location of the cache files. You should not move the main profile folder to that location. If you do then you will get an alert that Firefox is already running and need to be closed, which of course you can't do.

Grand Master Contributor

Re: Bookmarks and Saved Passwords Lost !!!!!!!!!!!!!!!!!!!!!! after upgrade to 3.6.6

It's the same here. It has happened three times already. Bookmarks gone, passwords gone and addons gone. Was the intention of this update to drive people back to IE?