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Automatic firefox update fails. Does not connect to update server why?

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Automatic firefox update fails. Does not connect to update server why?

I am using Mac OS X Version 10.7.4. I am also running Firefox version 14.0.1. I am prompted to update to version 15, but when trying to update, the updating window hangs up for hours and never gets past "connecting to server." I have tried to install version 15 and trash my last version however I get another pop-up box that states something like "cannot complete due to some items being skipped." I followed the directions to troubleshoot (File > Get Info, then make sure all items are unlocked) but this still doesn't solve my problem. Can anyone offer some advice? Please?

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Accepted Solutions
SUMO Contributor

Re: Automatic firefox update fails. Does not connect to update server why?

Hi suzumaki

If there is an issue with update or permissions the better, quickest and safest way is to download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac



thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

3 REPLIES
SUMO Contributor

Re: Automatic firefox update fails. Does not connect to update server why?

Hi suzumaki

If there is an issue with update or permissions the better, quickest and safest way is to download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac



thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

New User

Re: Automatic firefox update fails. Does not connect to update server why?

I've been seeing this on my system and based on a similar issue in Linux was able to figure it out.

I have two accounts on my Mac - a personal and a work account. Since I installed firefox originally on my personal account, everytime I start firefox on my work account it stalls as the updater doesn't have permissions. Once I logged into my personal account and ran the updater, it worked just fine.

Interesting to note though - I haven't seen this issue with my other Mac apps.

New User

Re: Automatic firefox update fails. Does not connect to update server why?

These are Apple / Mac workaround solutions.

I've been looking for a real reason that it fails under Linux. Have done quite a few searches and wasted quite a bit of time and find this support forum - particularly its search feature - not helpful on this point. Can't really search for a phrase (tried both single and double quotes)- its clearly searching for words in whatever order.

After much digging - I keep wondering if there is an alternative to the aus3.mozilla.org server - the location of the update server is not really explained anywhere.