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Autocomplete no longer working

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New User

Autocomplete no longer working

I recently upgraded from a simple phone to an iPhone. I installed Dashlane on it and wanted to link my remembered passwords, etc. from my Mac so I installed Dashlane to the Mac.

After doing this, Dashlane took over autocomplete, but did not work. I hence uninstalled it from the Mac.

Ever since then autocomplete does not work on Firefox. All of my settings say autocomplete is enabled and it has all of my usernames and passwords, but it does not autocomplete.

Please help.

2 REPLIES
Support Forum Moderator

Re: Autocomplete no longer working

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Site Moderator

Re: Autocomplete no longer working

Make sure that you do not run Firefox in (permanent) Private Browsing mode.

  • Firefox > Preferences > Privacy: Use custom settings for history
    Deselect: [ ] "Always use private browsing mode"