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Amazon https does not load properly

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New User

Amazon https does not load properly

I cannot access my Amazon account (using https) with Firefox.

Images do not load when using https. As the "Continue" button is an image, it does not appear on the page. This only happens with Amazon (.com, .co.uk and .fr) and no other secure website.

To access my Amazon account, I have to use IETab, IE9 or Chrome, as the problem only exists with Firefox.

I have restarted with all add-ons disabled: no change. I have updated all the plugins: no change. I do not use any "https-only" add-on.

This problem used to happen very occasionally and would disappear, but it is now permanent.

I see other Firefox users have been reporting the same problem for at least a year now, so this is not unique to me.

Any suggestion welcome...

27 REPLIES
Legend

Re: Amazon https does not load properly

Perform the suggestions mentioned in the following articles:


Check and tell if its working.

New User

Re: Amazon https does not load properly

Thanks for the suggestions, mha007.

I have cleared the Cookies, Cache, Network Cache and History. No change.

Attached pics show my Amazon screen with FF12 and with IETab.

Any other suggestion? TIA.

2012-05-20-04-44-27-320288.png 2012-05-20-04-44-41-f3f088.png
Legend

Re: Amazon https does not load properly

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

New User

Re: Amazon https does not load properly

I have applied the suggestions shown on both pages, but no improvement.

  • JavaScript is enabled and not blocked.
  • AdBlock Plus is disabled on all Amazon pages (https page does not load properly even with FF in safe-mode).
  • Default image permissions is set to 1 in about:config.

Funnily enough, the Amazon page looks somewhat better (but still incomplete) when viewed with No Style (see att. pic).

If the problem was caused by one the the settings shown on the pages above, wouldn't all the Amazon pages be affected, rather than just the secure (https) page?

Thanks for your help.

2012-05-20-04-25-48-4dd506.png
Legend

Re: Amazon https does not load properly

Are you seeing this problem on other https websites ??

Also see this article -> Websites don't load - troubleshoot and fix error messages

Check and tell if its working.

New User

Re: Amazon https does not load properly

No, the problem exists only on Amazon and exists on all Amazon sites I visit and only when I want to access my account, i.e. when using https:

I have no problem when banking online or when accessing other secure pages or websites. There is no error code or message. The page simply loads as shown the att. pic. above.

  • No proxy in use.
  • Windows own Firewall.
  • Cookies accepted.
  • Third-party cookies accepted.
  • Remember History.

Again, thanks for your help Smiley Happy

Legend

Re: Amazon https does not load properly

After you get access to your account on Amazon sites, check in your Amazon Account's Profile & Settings if there's anything you can do from there which causes the Display & Content changes on Amazon sites.. (like facebook settings as described below & shown in the attached screenshot)

originally suggested by Cor-el: "Some sites like facebook have a setting to force a secure connection.

Check and tell if its working.

2012-05-20-06-05-41-26cae7.png
New User

Re: Amazon https does not load properly

I cannot find any similar setting on my Amazon account (accessed via IETab).

I did have a "https-where-available" add-on installed once, but I removed it because I didn't like the way it was behaving. Is it possible there is a remnant of it somewhere forcing Amazon to behave this way?

I have just remembered another site which also shows no picture or style when viewed with FF and it's not a secure site (pics att.). I use it so rarely that it didn't come to mind when I first posted here. I have set it to default to IETab when I want to read it.

Maybe there is a commonality somewhere...?

Sorry, I'm not very tech-minded. I see my laptop as I see my car: I want it to work with minimal interference on my part and I avoid having to look under the bonnet whenever possible! Smiley Happy

2012-05-20-06-30-00-15abc6.png 2012-05-20-06-29-49-871bb0.png
Legend

Re: Amazon https does not load properly

-> Create a New Profile to check if your current profile is causing the problems, as described in this article -> Basic Troubleshooting - Make a New Profile

  • Now start Firefox using this newly created profile.

-> IF that New Profile works then you can recover your History, Bookmarks, Passwords,etc. from the Old Profile, as described in this article -> Recovering important data from an old profile

Check and tell if its working.