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After upgrade to Firefox 15, Yahoo Mail does not work properly. Niether the Reply or Compose buttons work.

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New Contributor

After upgrade to Firefox 15, Yahoo Mail does not work properly. Niether the Reply or Compose buttons work.

I use the preview pane. Messages appear with a large space of grey above the message content. Neither the Compose nor the Reply buttons work. When I mouse over the Options link, an hourglass appears. Clicking the Options link does nothing.

12 REPLIES
Legendary Contributor

Re: After upgrade to Firefox 15, Yahoo Mail does not work properly. Niether the Reply or Compose buttons work.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely here if you notice problems on multiple Yahoo domains:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now" )

2. Remove your yahoo.com cookies in this dialog (save any work in progress first):

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

New Contributor

Re: After upgrade to Firefox 15, Yahoo Mail does not work properly. Niether the Reply or Compose buttons work.

Yes, this resolved the issue. Thank you.

New Contributor

Re: After upgrade to Firefox 15, Yahoo Mail does not work properly. Niether the Reply or Compose buttons work.

If Firefox does not work properly will use another browser

Legendary Contributor

Re: After upgrade to Firefox 15, Yahoo Mail does not work properly. Niether the Reply or Compose buttons work.

Hi cca50, if your problem is not with Yahoo Mail, please start a new thread here:

https://support.mozilla.org/questions/new/desktop

If the suggested articles don't help, keep scrolling down to the bottom to submit your question.

New Contributor

Re: After upgrade to Firefox 15, Yahoo Mail does not work properly. Niether the Reply or Compose buttons work.

I have Windows XP, Firefox is updated to 18. Reply and compose do not work in any Yahoo. mail acct. Work fine in other browsers. Tried all your fixes none work. What can I do now?

New Contributor

Re: After upgrade to Firefox 15, Yahoo Mail does not work properly. Niether the Reply or Compose buttons work.

Hi,

I too have exactly the same problems and have tried all the suggested fixes as well as disabling firewall etc etc.

Extremely frustrating. We would like to assume that these things are tested thoroughly on the most common browsers/email accounts b4 they are released??


SD

New Contributor

Re: After upgrade to Firefox 15, Yahoo Mail does not work properly. Niether the Reply or Compose buttons work.

Ok, problem is now verified. So how do we reverse Firefox out to an acceptable Firefox program. Or, do I have to drop Mozilla? I cannot get an answer from Yahoo. Any ideas would be helpful. Bob

Legendary Contributor

Re: After upgrade to Firefox 15, Yahoo Mail does not work properly. Niether the Reply or Compose buttons work.

Hi bmoorim and suntanneddude, apologies for the delayed response, I was traveling.

Yahoo Mail seems extremely sluggish in Firefox 18.0.1 at the moment. I sometimes have to click buttons twice or wait several seconds for the site to respond. Not sure what's going on there. (It's a backup account for me, and I don't use it regularly.)

Do either of you use any add-ons that might be blocking ads on the site, or otherwise changing its behavior?

Site Moderator

Re: After upgrade to Firefox 15, Yahoo Mail does not work properly. Niether the Reply or Compose buttons work.

hello, in this thread a user has found out that the problem might be related to the ghostery addon - do you have it installed too?

if so, add an exception for yahoo mail: click on the ghostery icon while you're in yahoo's webmail, choose "edit blocking options" & then don't block on this domain...