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After updating to FireFox 16.0.1 in Windows, the address bar stopped working, as well as the search bar, though not immediately. Reinstall didn't fix it.

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New User

After updating to FireFox 16.0.1 in Windows, the address bar stopped working, as well as the search bar, though not immediately. Reinstall didn't fix it.

Initially I downloaded an AOL-optimized version, but when the problems came up I reinstalled the regular version and it was fine. Two days ago it randomly started again. Address bar won't go anywhere with enter or pressing the arrow button, and the search bar has no search engine. Trying add a search engine by clicking "manage search engines" doesn't help; the "add search enginges" button is unresponsive and there are none in the list to choose from. I uninstalled everything including my customizations and personal settings and reinstalled, which still didn't help. I tried disabling all the plugins and that didn't work either. I even tried searching from the FireFox home page search, since at that point it was the only page I could get to, and even that wouldn't search. The most recent add-on I downloaded was the Evernote Web Clipper I think, but it didn't seem to coincide with the start of the problems.

Update: I ran a malware program (MalWareBytes) and it came up with nothing. I also got back into FireFox to get the Troubleshooting Information and added it in. In addition, here's my complete plugin/extension list:

Plugins: Foxit Reader Plugin for Mozilla 2.2.1.530 Google Earth Plugin 6.2.0.5788 Google Update 1.3.21.123 Java Deployment Toolkit 7.0.90.5 10.9.2.5 Java (TM) Platform SE 7 U9 10.9.2.5 Microsoft Office 2010 14.0.4761.1000 Microsoft Office 2010 14.0.4730.1010 Microsoft Windows Media Services 4.1.0.3917 Shockwave Flash 11.4.402.287 Silverlight Plugin 4.1.10329.0 Windows Live Photo Gallery 14.0.8081.709

Extensions: avast! WebRep 7.0.1473

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: After updating to FireFox 16.0.1 in Windows, the address bar stopped working, as well as the search bar, though not immediately. Reinstall didn't fix it.

Glad it worked. Thanks for posting back.

You previously had a different version of Firefox installed and so it did seem possible that a a clean reinstall would help, but it is not a general solution that all users should consider without first trying simpler and safer alternatives.

3 REPLIES
Site Moderator

Re: After updating to FireFox 16.0.1 in Windows, the address bar stopped working, as well as the search bar, though not immediately. Reinstall didn't fix it.

Sorry you are having problems. First of all try Fifrefox's safemode.

If that works post back for further advice.


Next step, if safe mode did not work.

First: Try a clean install, (you have had a none standard version installed previously)
that involves deleting the program files. Then if necessary try troubleshooting by creating and using a clean empty Firefox profile.

See

Second: try a New Profile

New User

Re: After updating to FireFox 16.0.1 in Windows, the address bar stopped working, as well as the search bar, though not immediately. Reinstall didn't fix it.

Getting rid of the Mozilla folder under Program Files worked. Thanks a billion! So glad to have FF back!

Site Moderator

Re: After updating to FireFox 16.0.1 in Windows, the address bar stopped working, as well as the search bar, though not immediately. Reinstall didn't fix it.

Glad it worked. Thanks for posting back.

You previously had a different version of Firefox installed and so it did seem possible that a a clean reinstall would help, but it is not a general solution that all users should consider without first trying simpler and safer alternatives.