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After updating Firefox have ask.com and can not get rid of it.

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New User

After updating Firefox have ask.com and can not get rid of it.

In truth I don't know if this started after updating Firefox. But I do have ask.com coming up as my default search engine now and I hate it. In the past others had trouble with this after an update I have read and done the home:config stuff and ask.com persists. I also did all the other add/delete stuff mentioned in other articles.

I have loved firefox. I have a t-shirt. If someone doesn't use firefox I consider them a weenie. But adding "ask" after an update is toooooo much.

I used and want to continue to use google.

I am still having trouble believing that firefox did this.

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Site Moderator

Re: After updating Firefox have ask.com and can not get rid of it.

hello MadNow, certainly no firefox update contained ask.com as default search engine or toolbar etc. - you must have gotten that through other means recently (for example the latest java security updates by oracle per default contain bundled stuff by ask.com, when it isn't disselected). please make sure that no ask.com related software is currently installed in the windows control panel or in firefox under addons > extensions & install the search reset extension afterwards to restore the default search values: https://addons.mozilla.org/firefox/addon/searchreset/

4 REPLIES
Site Moderator

Re: After updating Firefox have ask.com and can not get rid of it.

hello MadNow, certainly no firefox update contained ask.com as default search engine or toolbar etc. - you must have gotten that through other means recently (for example the latest java security updates by oracle per default contain bundled stuff by ask.com, when it isn't disselected). please make sure that no ask.com related software is currently installed in the windows control panel or in firefox under addons > extensions & install the search reset extension afterwards to restore the default search values: https://addons.mozilla.org/firefox/addon/searchreset/

Site Moderator

Re: After updating Firefox have ask.com and can not get rid of it.

If there is a problem with searching via the default about:home page then try to reset the search engine used on the about:home page.

Reset the browser.startup.homepage_override.mstone pref via the right-click context menu to the default on the about:config page and close and restart Firefox to restore the about:home page to its default.

  1. Open the about:config page via the location bar
  2. Type in the Filter bar: mstone
  3. Right-click the browser.startup.homepage_override.mstone line and select: Reset
  4. Close and restart Firefox

If this didn't help then delete the delete the chromeappsstore.sqlite file in the Firefox Profile Folder and repeat the above.

New User

Re: After updating Firefox have ask.com and can not get rid of it.

In researching this topic there were several comments by others (however dated 2009 and such) that after firefox update they had this problem.

It is great to know that this is not true.

I did follow the recommendation of cor-el (a little hard to follow and i modified instead of reset)

Changing the mstone seems to have solved the problem.

Ask.com is a b**ch to get rid of. They could not pay me to use it now.

Again - thanks.

I was very impressed by how fast you responded to my question. You restored my faith in FireFox. In your honor I will wear my Firefox T-shirt tomorrow with pride.

New User

Re: After updating Firefox have ask.com and can not get rid of it.

Just wanted to say thank you - don't know how ask.com got there, altho I suspect it was when I installed some free software (okd by my security software) in order to open an Apple document which I couldn't otherwise. I've now removed the free software (so how do I open the next Apple document?) - but the appalling intrusion of ask.com must make everyone hate it, silly company.

V grateful for help, restored my equilibrium.