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After the upgrade to 3.6, my flash player crashes while I'm trying to play Farmville. I have tried updating the flash player. I have tried restarting the computer. Nothing is working.

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Grand Master

After the upgrade to 3.6, my flash player crashes while I'm trying to play Farmville. I have tried updating the flash player. I have tried restarting the computer. Nothing is working.

Last night, my system was still using Firefox 3.5.8. I was playing Farmville on Facebook and everything was working fine. This morning, I log onto my computer and find that I am upgraded to Firefox 3.6. I have been trying to play Farmville all morning, and the Adobe Flash Player keeps crashing. I have tried to update the Flash Player. I have tried restarting the computer. Nothing is working.

URL of affected sites

http://facebook.com

1 ACCEPTED SOLUTION

Accepted Solutions
Senior User

Re: After the upgrade to 3.6, my flash player crashes while I'm trying to play Farmville. I have tried updating the flash player. I have tried restarting the computer. Nothing is working.

Another potential cause of this issue is that the hang timeout is set too low:

  1. Select Firefox's location bar (press CTRL+L or click it)
  2. Type about:config and press enter
  3. Click I'll be careful, I promise!
  4. in the Filter box, type dom.ipc.plugins.timeoutSecs
  5. Double click the setting and change the number.

The default number is 10, for a default wait time of 10 seconds. Some Flash games can be slow and require a higher setting. I would recommend changing this to 20 if you are having problems with this.

Also, it would be really helpful if people experiencing this problem let us know which Flash games are slow - and when they become slow. Thanks!

40 REPLIES
Senior User

Re: After the upgrade to 3.6, my flash player crashes while I'm trying to play Farmville. I have tried updating the flash player. I have tried restarting the computer. Nothing is working.

There are several factors that can cause the latest Flash version to crash. Firefox 3.6.4 protects the rest of the browser from also crashing when Flash hangs or crashes.

  • Flash video acceleration is incompatible with your video card: Flash 10.1 includes video acceleration, which can cause problems on certain systems. Try turning it off following the steps on this page: http://kb2.adobe.com/cps/403/kb403107.html
  • Other plugins are interfering with the content on the page. Try disabling all plugins (in Tools->Add-Ons->Plugins) except Shockwave Flash, Java, and Adobe PDF. (These are the most commonly used plugins)
  • You may have spyware on your system. See Troubleshoot Firefox issues caused by malware.
Grand Master

Re: After the upgrade to 3.6, my flash player crashes while I'm trying to play Farmville. I have tried updating the flash player. I have tried restarting the computer. Nothing is working.

I have the same problem!!

OMg New version auto updated me. Now cant watch youtube!!!

Any way to downgrade?

Grand Master

Re: After the upgrade to 3.6, my flash player crashes while I'm trying to play Farmville. I have tried updating the flash player. I have tried restarting the computer. Nothing is working.

Same problem for me, farmville and other games were working perfectly fine until the new update for firefox. I have tried everything this is really irritating. please help.

Senior User

Re: After the upgrade to 3.6, my flash player crashes while I'm trying to play Farmville. I have tried updating the flash player. I have tried restarting the computer. Nothing is working.

Anonymous, Juan Cruz: could you try the steps above I suggested, and reply back with whether they worked? Thanks!

Grand Master

Re: After the upgrade to 3.6, my flash player crashes while I'm trying to play Farmville. I have tried updating the flash player. I have tried restarting the computer. Nothing is working.

None of the fixes that were suggest to me worked. I did the following:

Disabled the plug-ins Ran my malware software to ensure that there was no spyware Turned off the video acceleration.

None of this worked. I want to go back to the old Firefox as well. I'm pretty salty about the fact that I was not given a choice as to whether I wanted to switch to it or not. I typically like to wait a few months before switching to an upgraded internet browser so that bugs--like this one--are all worked out before I am inconvenienced.

Grand Master

Re: After the upgrade to 3.6, my flash player crashes while I'm trying to play Farmville. I have tried updating the flash player. I have tried restarting the computer. Nothing is working.

same problem! However, upon doing nothing-one minute it works, next it does not. Youtube works fine. Webkinz does not. NEVER had a problem until firefox updated to 3.6.4 and then it recommended updating adobe flash player to 10.1.

Grand Master

Re: After the upgrade to 3.6, my flash player crashes while I'm trying to play Farmville. I have tried updating the flash player. I have tried restarting the computer. Nothing is working.

I had already tried all those suggestions you mentioned before I posted, it always says adobe plugin (Shockwave) has crashed. I don't understand, everything was working fine before the update :(.

Senior User

Re: After the upgrade to 3.6, my flash player crashes while I'm trying to play Farmville. I have tried updating the flash player. I have tried restarting the computer. Nothing is working.

To anyone experiencing this problem after trying the steps I posted above, try this potential solution:

  1. Open Tools->Add-Ons->Plugins, find Shockwave Flash, and press Disable
  2. Hold down the Windows logo key and press R to bring up the Run dialog.
  3. Type %APPDATA% and press OK.
  4. Open the Adobe folder
  5. Right click on the Flash Player folder and press Rename. Type in Old Flash Player as the new name.
  6. Go back to the Application Data or AppData folder. (On Windows XP, click Up in the toolbar. On Windows 7 or Vista, click AppData in the address bar)
  7. Open the Macromedia folder and repeat step #5
  8. Go back to the add-ons window from step #1, and press Enable on Shockwave Flash
  9. Try Farmville, Youtube, and other affected sites to see if the problem is fixed.
Grand Master

Re: After the upgrade to 3.6, my flash player crashes while I'm trying to play Farmville. I have tried updating the flash player. I have tried restarting the computer. Nothing is working.

It's the crash protection not FLASH. I have successfully reverted to my previous version of firefox without changing a thing. Everything works again just like before. The problem is firefox 3.6.4 not flash, not my video drivers, not java, not malware, not other plugins.