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After applying Firefox Security Update 18.0.2, it still says I have Version 18.0.1 in the About Box ... (4 times!)

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New Contributor

After applying Firefox Security Update 18.0.2, it still says I have Version 18.0.1 in the About Box ... (4 times!)

Windows XP Pro, IBM Thinkpad, applied security update (when prompted to do so) for 18.0.2. After applying and Firefox had re-started, Version shown in About Box is 18.0.1.

Subsequently, Firefox later advised me to once again update to 18.0.2 and the process was repeated.

That's it. Version is stuck at 18.0.1 for me. (and perhaps others).

2 REPLIES
Site Moderator

Re: After applying Firefox Security Update 18.0.2, it still says I have Version 18.0.1 in the About Box ... (4 times!)

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (CSmiley Happy to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

New Contributor

Re: After applying Firefox Security Update 18.0.2, it still says I have Version 18.0.1 in the About Box ... (4 times!)

Tyler, thanks for the prompt and detailed reply.

I was trying to avoid doing exactly this, but if there's not an obvious magic fix, I'll try it.

I'll let you know the result. If it's still there after a a clean re-install, I guess I have more fundamental issues ...