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After Update to 19.0, Crash Frequently and Plug-in Container Issues

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New Contributor

After Update to 19.0, Crash Frequently and Plug-in Container Issues

Ever since I updated to FF 19.0, I noticed that FF crash more often than usual, without any reason (I was in the middle of reading a website). And also the plug-in container for Adobe Flash kept consuming high cpu usage, thus slow down or even freeze FF. I have to end it before FF back to normal.

Am I the only one has problem or it's a bug in FF 19 waiting to be fixed?

Any suggestions/comments are much appreciated. Thank you.

PS: No add-on has been added, and I have cleared cache often.

3 REPLIES
Legendary Contributor

Re: After Update to 19.0, Crash Frequently and Plug-in Container Issues

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Site Moderator

Re: After Update to 19.0, Crash Frequently and Plug-in Container Issues

Also for further background information see

Additionally see

The more people who turn this on the better. It helps Firefox engineers and developers work out what issues exist in real day to day Firefox browsing.

New Contributor

Re: After Update to 19.0, Crash Frequently and Plug-in Container Issues

I was having the same issue with one of my user workstations. This happens when FF is updated manually rather than going to Help>About Firefox and letting the update install automatically. Long story short, after FF19 update, install the latest Flashplayer installer and also the latest Java Console install. Restart your workstation and all should be good again...NO MORE PLUG-IN CONTAINER processes.