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Adobe shockwave player crashing or hanging continues

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New User

Adobe shockwave player crashing or hanging continues

This is still prevalent and I have had to disable the plugin for shockwave player. Similar was happening with adobe flash player but since the Firefox update it isn't happening as much. Is there a solution to solve this or is it a Adobe issue that they need to fix.? When it hangs or crashes it sometimes takes out downloads. I rolled back to the older dowload box because if I closed the browser it took the downloads out. Downloads don't crash as much with the older download box but with Firefox 20 ( with the new download style) the downloads died quickly with an error message the "file could not be read"

Also, is it okay to enable my add ons now, they were accentuating the problem as well.

18 REPLIES
Expert User

Re: Adobe shockwave player crashing or hanging continues

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

New User

Re: Adobe shockwave player crashing or hanging continues

All plugins are up to date but at first it showed adobe reader was out of date so I attempted to download the latest version which froze at about 96% so I aborted the download low and behold when I rechecked my plugins it showed adobe reader was up to dated .........? When I was reloading adobe reader I got a script error message.

I have rolled adobe shockwave player back to an earlier version but this has been an abject failure because today the plugin has updated itself to the latest version so has the version in the my programs area of Windows XP. So I am left with the same hanging/crashing/ freezing problem annoyingly taken out my downloads.

Expert User

Re: Adobe shockwave player crashing or hanging continues

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Site Moderator

Re: Adobe shockwave player crashing or hanging continues

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

New User

Re: Adobe shockwave player crashing or hanging continues

This has to be an Adobe problem because the same thing has been happening in Chrome, although in the last few days it seems to have gotten a little better.

New User

Re: Adobe shockwave player crashing or hanging continues

I have tried to update mine to no avail, as well. Quite frequent freezing& some crashing. Even have reset FF. Here are my five most recent crashes ( which initial retrieving process generated a Bugzilla request spontaneously):

a08879c8-97b2-4a3a-8df4-a6fcd8ed1669 5/27/2013 5:17 PM
f858177c-784a-40b3-8693-64d0813b39f0 5/26/2013 7:57 PM
bp-54b1e534-7864-4986-8542-40b292130526 5/26/2013 11:02 AM
bp-4dc60770-4529-4d7c-8732-406ea2130529 5/26/2013 10:51 AM
16c1cab5-48ab-48fb-b416-7451abfca26c 5/22/2013 3:39 PM

I would be grateful for some insight. I have disabled my Adobe PDF plug-in in the interim. Thanks!

New User

Re: Adobe shockwave player crashing or hanging continues

I have been have the same problem for several weeks too.

9935a717-b29f-4c93-ad8f-7a6afa416534 7/6/2013 3:26 PM
50ac57cb-1074-4733-a8ff-9c45830b0cb0 7/6/2013 3:16 PM
7ac54f04-6fa7-4c75-a074-62e8530f8f2f 7/5/2013 11:12 PM
c5f08373-4047-4f01-bf0c-1d4c73c44c44 7/5/2013 10:07 PM
f665f44e-585e-4ca7-af53-9ceb8e25e961 7/5/2013 9:24 PM
New User

Re: Adobe shockwave player crashing or hanging continues

Please help me, too. This is really getting tiresome.

aa3a21fb-9e23-4878-b514-94799132ae9d 7/25/2013 2:14 PM
bp-dda20e45-0d04-4830-82c7-31df22130723 7/22/2013 8:00 PM
53937403-123a-4970-97ff-2f92fc8f5fa4 7/19/2013 10:44 PM
75e1d4c6-938e-49a7-b65f-6f3609c2b59f 7/11/2013 1:25 PM
2c74cfbd-3696-4fd7-983e-6bd1d831f602 7/10/2013 6:12 PM
Site Moderator

Re: Adobe shockwave player crashing or hanging continues

Hi batib00ts

Only crash report with "bp-" prefix are submitted.

The only crash report that you posted with a "bp-" prefix shows a problem with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin