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Add Exception (This Connection is Untrusted)

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New User

Add Exception (This Connection is Untrusted)

Hi,

I'm securely connected to my (self-hosted) webmail. https://webmail.whatever.com I've tried to access the SpamAssassin Configuration option within it but I get the following.

You have asked Firefox to connect securely to mailboxes.whatever.com, but we can't confirm that your connection is secure. mailboxes.whatever.com uses an invalid security certificate. The certificate is only valid for the following names:

 *.dreamhost.com , dreamhost.com  

(Error code: ssl_error_bad_cert_domain)

I understand why I'm getting the message, but how do I add an exception when the option to do so is not showing as it usually does? I can try and use the non-secure URL for my webmail, but I'd rather not and I might get the same results anyway.

The following does a (very) good job of explaining things, but solutions are not provided for all of the issues/messages. Perhaps that can be changed when we figure this out. http://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

1 ACCEPTED SOLUTION

Accepted Solutions
SUMO Contributor

Re: Add Exception (This Connection is Untrusted)

With framed pages, in some cases, they will load independently (in other cases, they immediately reframe themselves). You could try:

right-click > This Frame > Open Frame in New Tab

Add the Exception, close the tab, then reload the page you were working on originally.

10 REPLIES
SUMO Contributor

Re: Add Exception (This Connection is Untrusted)

The part of the page that says "I understand the risks", or the Add Exception button, is completely missing? In this thread, there are references to adding an exception manually in the Options/Preferences dialog: "Add Exception" for an untrusted connection. Is that workaround relevant to your situation?

New User

Re: Add Exception (This Connection is Untrusted)

""I understand the risks", or the Add Exception button, is completely missing" Yes, it's very odd. https://support.mozilla.org/en-US/questions/820421cannot Page Not Found

Site Moderator

Re: Add Exception (This Connection is Untrusted)

Hi Ken.

There is a missing space that causes the first word (cannot) of the following thread title text to get included in that link.
cannot "Add Exception" for an untrusted connection

Possible causes for not being able to add an exception are running Firefox in Private Browsing mode for pages embedded in an (i)frame. The latter you can verify via the right-click context menu

New User

Re: Add Exception (This Connection is Untrusted)

Hi,

Well done, it is in an iframe.  Smiley Happy I'll have to look into it more.

As for the solution below, there's talk of removing some user facing options that could potentially make things more challenging for you SUMO contributors. I'm sure that's a ways off, but y'all are probably the first to catch the heat when things disappear, are moved, etc. http://limi.net/checkboxes-that-kill

"If you can't add an exception via the Error page then try to do that in the Certificate Manager. Tools > Options > Advanced : Encryption: Certificates - View Certificates > Servers "

Thanks for the help.

SUMO Contributor

Re: Add Exception (This Connection is Untrusted)

With framed pages, in some cases, they will load independently (in other cases, they immediately reframe themselves). You could try:

right-click > This Frame > Open Frame in New Tab

Add the Exception, close the tab, then reload the page you were working on originally.

New User

Re: Add Exception (This Connection is Untrusted)

Excellent! That worked. Thank you.

Site Moderator

Re: Add Exception (This Connection is Untrusted)

Note that it is always best to check why the certificate isn't trusted to see if it is possible to solve this otherwise and that it is best to be careful whether to set a permanent exception because it is possible that the problem is only temporarily and may get fixed in the next few days and you may not notice this.

In case of missing intermediate certificates it is usually possible to install such an intermediate certificate via other sources and expired certificates because the website failed to renew can be reported to the website so they can fix this.

New User

Re: Add Exception (This Connection is Untrusted)

The website is actually my own. If it wasn't, I'd be hitting you with a lot more questions.

Re: Add Exception (This Connection is Untrusted)

steps 2 surpass connection untrusted error without Add Exception Btn shown in Website Browser window 1)go to Tools option in ur menubar on firefox 2) Tools > options > Advanced > Encryption > View Certificates > Servers 3)Click on Add Exception button 4)Add the required Website URL 5)Click Get Certificate 6)Click Confirm Exception 7)Refresh ur webpage


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