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ADOBE FLASH PLAYER CRASHES DURING DOWNLOAD/INSTALL

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New Contributor

ADOBE FLASH PLAYER CRASHES DURING DOWNLOAD/INSTALL

i ALREADY HAVE THE LATEST ADOBE FLASH PLAYER INSTALLED AND WORKING IN INTERNET EXPLORER. i RECENTLY ADDED FIREFOX BECAUSE OF BAD MALWARE OUT THERE BUT I CAN'T GET THE ADOBE FLAS PLAYER TO WORK IN FIREFOR. MAYBE HTHERE'S A WAT TO GET IT INTO FIREFOS WIHTOUT DOWNLOADING IT? I TRIED DOWNLOADING IT SEVERAL TIMES BUT IT ALWAYS CRASHES. ADOBE TECHS COULN'T FIGURE IT OUT.

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Shooting Star Contributor

Re: ADOBE FLASH PLAYER CRASHES DURING DOWNLOAD/INSTALL

There are 2 versions of Adobe Flash:

  • a plugin version for Firefox and most other browsers, except IE
  • an ActiveX version for IE

When updating Adobe Flash, you must update both, separately. In Firefox, Tools > Add-ons > Plugins and on the "Plugin Check" page it is shown as "Shockwave Flash", the name given to it by Adobe.


  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  1. Update or Install the Flash plugin to the latest version.
    • Download and SAVE to your Desktop so you can find the installer later
    • If you do not have the current version, click on the "Player Download Center" link on the "Download and information" or "Download Manual installers" below
    • After download is complete, exit Firefox
    • Click on the installer you just downloaded and install
      • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
    • Start Firefox and check your version again or test the installation by going back to the download link below
    • Download and information: http://www.adobe.com/software/flash/about/
      • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
      • Use IE to go to the above site to update the IE ActiveX
    • Download Manual installers.