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A bunch of ads have been appearing in my firefox browser; when I view the same page with other browsers they do not appear.

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New User

A bunch of ads have been appearing in my firefox browser; when I view the same page with other browsers they do not appear.

I can provide a screenshot to help illustrate my problem. Every page I load has numerous ad boxes embedded into the page from "Ads by Browse to Save". Does anyone else have this problem? Is this something that firefox added to their browser or do I have a malware problem? (I see no option to post a screenshot of the problem, as is advised on the community help homepage. Maybe I will have that option once my question is posted.)

1 ACCEPTED SOLUTION

Accepted Solutions
Mozilla Support Contributor

Re: A bunch of ads have been appearing in my firefox browser; when I view the same page with other browsers they do not appear.

Hi franklr, many sites use Flash both for actual content as well as ads. It's hard to use much of the web if you have the Shockwave Flash plugin disabled.

In case there is an extension involved, did you also check this list:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

12 REPLIES
Mozilla Support Contributor

Re: A bunch of ads have been appearing in my firefox browser; when I view the same page with other browsers they do not appear.

I think I see where it is from your system details:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

If there is no Remove button, then it is an externally added extension and you may need to visit the Windows Control Panel to get rid of it. (But go ahead and at least disable it now.)

Does that work?

New User

Re: A bunch of ads have been appearing in my firefox browser; when I view the same page with other browsers they do not appear.

That worked! I can't thank you enough. Never would have found that on my own. Problem totally solved.

Mozilla Support Contributor

Re: A bunch of ads have been appearing in my firefox browser; when I view the same page with other browsers they do not appear.

Thank you for installing the Troubleshooting extension that gathered that information. In the old days, we would be asking you to poke around on your own and this made it much easier to resolve it quickly.

New User

Re: A bunch of ads have been appearing in my firefox browser; when I view the same page with other browsers they do not appear.

I have also been getting these unwanted ads. I went to "Add-ons manager" in Firefox where I found about ten add-ons. First I disabled all of the add-ons, and went to a page where the ads had appeared; The ads were now gone. Next, I enabled each add-on, one at a time, until the ads re-appeared on that page. I assumed that this last add-on was the culprit. I alternately disabled and enabled this add-on to verify that it was the only one that caused the ads to appear. The only add-on that caused the ads to appear in my Firefox browser ver. 22.0 was "Shockwave Flash ver. 11.7.700.224".

Mozilla Support Contributor

Re: A bunch of ads have been appearing in my firefox browser; when I view the same page with other browsers they do not appear.

Hi franklr, many sites use Flash both for actual content as well as ads. It's hard to use much of the web if you have the Shockwave Flash plugin disabled.

In case there is an extension involved, did you also check this list:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

New User

Re: A bunch of ads have been appearing in my firefox browser; when I view the same page with other browsers they do not appear.

Thanks for the suggestion. I had only checked for ads that appeared in news articles on BBC.com. I re-enabled Shock Wave flash, went to extensions and "disabled" all of them that gave me the option. The ads returned. I guess I'll just keep Flash disabled until I run up against an application that needs it.

-franklr

New User

Re: A bunch of ads have been appearing in my firefox browser; when I view the same page with other browsers they do not appear.

I tried the extension link from Toolbar and disabled one extension found there. Then I went to a website where these ads/boxes have been appearing and sure enough...there they are. they make one absolutely batty and I'm desperate to be rid of them! I'm going to try to post a screen shot of them. Red boxes are mine added in photo editing software. Disabling Shock wave flash did nothing to eliminate these irritating boxes.

2013-08-07-15-38-20-dbf3e0.png
Mozilla Support Contributor

Re: A bunch of ads have been appearing in my firefox browser; when I view the same page with other browsers they do not appear.

Hi bettywest, you only have one extension -- or you only felt comfortable disabling one of them?


Could you also try Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?


Can you check that your proxy settings have not been changed? You can view those here:

(WIN) orange Firefox button (or Tools menu) > Options > Advanced
(MAC) Firefox menu > Preferences > Advanced

On the Network mini-tab, click the "Settings" button. If it's not currently set on No Proxy, try that.

New User

Re: A bunch of ads have been appearing in my firefox browser; when I view the same page with other browsers they do not appear.

I have the same problem and has been trying to block it, and it slows down my browsing.