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how can I get my sync back

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New Contributor

how can I get my sync back

good afternoon, i had a power surg and all of my hdd's burned, just as I was installing a new os on my cellphone. how can I get that back? it has all of my favorites and all the passwords. thanks in advance for any help you can give me. Pedro

7 REPLIES
Site Moderator

Re: how can I get my sync back

I would suggest you go to a reputable local repair store to try to recover data from your hard drives.

New Contributor

Re: how can I get my sync back

the only way is to buy the same hdd and switch the board. This i know but I didn't want to spend money it's a 2 tb hdd and here it costs 100€ thats the only thing I need, the synk

Site Moderator

Re: how can I get my sync back

Do you have the Recovery Key that you generated when creating your sync account, plus the user name and password?

New Contributor

Re: how can I get my sync back

I know how I can get the key and I know the user and password

Site Moderator

Re: how can I get my sync back

If you have the key (you can't regenerate it or anything, that will delete your data) than just set up sync on another computer and put in that info.

New Contributor

Re: how can I get my sync back

I know how I can get the key and I know the user and password

Support Forum Moderator

Re: how can I get my sync back

Then you should be able to setup Sync using the Advanced flow in which you provide the user name, password and sync key.

Are you asking about Firefox for Android or Firefox desktop?