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I can't add my computer to my Firefox sync.

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New Contributor

I can't add my computer to my Firefox sync.

I can't add my computer to my Firefox sync. When I get on Firefox on my Android device (the device that does have my Firefox sync) I am told to "tap the Set up Firefox Sync button on the Firefox Start page." They even show a screenshot so I know what I'm looking for, however, this button does not exist on my Firefox for Android. I've looked all over the start page for it & tried every other means I can think of to get to the sync but it all boils back to tapping this button that I don't have. I would appreciate any help I can get.

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1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: I can't add my computer to my Firefox sync.

When opening settings on android tablet firefox browser - pair device is not showing or able to be selected -any help would be appreciated

5 REPLIES
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Re: I can't add my computer to my Firefox sync.

hello, please try to pair the two devices like this:

  1. on your android phone go into the system's settings app and into accounts & synchronisation (might be worded slightly different on various android devices), go to firefox sync & tap on pair a device.
  2. on your desktop go to firefox > options > sync > set up firefox sync > i have an account which will show you a 3x4 character code that you'll have to enter into your android device in order to complete the process.
New Contributor

Re: I can't add my computer to my Firefox sync.

Thank you so much. I thought I already did this but it turns out I was going to different settings for Firefox that was only for permission to sync on the device but not adding another device.

New Contributor

Re: I can't add my computer to my Firefox sync.

When opening settings on android tablet firefox browser - pair device is not showing or able to be selected -any help would be appreciated

New Contributor

Re: I can't add my computer to my Firefox sync.

The option for the android worked after I added firefox in settings accounts Thanks for the post

New Contributor

Re: I can't add my computer to my Firefox sync.

I FOUND A SOLUTION

In android, for whatever reason, the system wont bring you to a correct sync screen so to get there, (you may need to suit this information to your own situation depending on where you are in the account creation/sync stage)

Basically people are having the issue where the "Pair a Device" code wont show up. To fix this, dont set up the account within FireFox. Go to your home screen. Settings > Accounts > Add Account

Choose Firefox - as for me, I had to choose the option that said 'Firefox Sync (deprecated) ' which showed up the sync code dialogue which was not coming up before.

Hope this helps, I was swearing at my screen for an hour trying to get this working